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Job Description
Job Characteristics
***PART-TIME JOB OPPORTUNITY***
TRANSPORTATION SPECIALIST
SENIOR CENTER
The City of Concord's Recreation Services Department is seeking to fill a part-time Transportation Specialist position at the Concord Senior Center. This position will automatically close when 60 applications have been received, or no later than Friday, May 9, 2025. Salary is negotiable based on experience.
Concord Senior Center
The Concord Senior Center has been serving the senior community for over 20 years, offering recreation programs, trips and tours, educational seminars, Meals on Wheels services, Senior Club membership, and information on other community resources.
The GoGo Concord Transportation Program helps Concord seniors get around town with ease. Currently offering on-demand rides through GoGo Grandparent, the program will soon expand to include a free, curb-to-curb van service for even greater convenience.
What you will be doing:
The Transportation Specialist will educate current and new members on the programs offered through the GoGo Concord Transportation Program and guide and direct them to additional options other agencies provide as appropriate. They coordinate the hiring, scheduling, and training of all Van Service Drivers, set driver schedules and routes, and work with customers to navigate additional GoGo Grandparent resources for Uber & Lyft on-demand rides. Additionally, they will monitor and add monthly subsidies, track ridership data, and recommend program adjustments as needed.
This position is part-time, limited service, and must be able to work approximately 20 hours per week. A set schedule is preferred, but hours may vary between 8:30 and 5:00 pm Monday through Thursday depending on need.
SELECTION PROCESS
Submit a completed City of Concord application and the required supplemental question responses, online at www.cityofconcord.com/jobs .All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to interview.Successful candidates will be provided a conditional offer of employment and must clear DOJ livescan and DMV check.
Conviction History:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.
Examples of duties include, but are not limited to- Educate the public on program offerings, providing information and assistance by telephone and in person
- Develop and prepare promotional materials for review by others, disseminate as needed
- Assist with enrolling members into the program, collecting required documentation
- Assist with the recruitment, selection, and training of Van Service Drivers
- Communicate with and schedule Drivers
- Ensure the vehicles are fueled and clean
- Occasionally serve as back up to Drivers, transporting program participants as needed
- Monitor and enforce program policies
- Assist with report writing
- Assist with gathering and analyzing data
- Occasionally serve as back up to the department's customer service team by performing administrative or receptionist duties
- Other duties as assigned
Qualifications
Knowledge of:- Microsoft Office software including Word, Excel and PowerPoint
- Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction
- The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar
- Understand the implications of new information for both current and future problem solving and decision making
- Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate
- Maintain appropriate attention to detail based on the complexity of work performed
- Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions
- Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications
- Adapt communications and behavioral styles appropriately in response to individuals and situations
- Use logic and reasoning to identify strengths and weaknesses of alternative solutions
- Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people
- Determine causes of operating errors and decide what to do to resolve them
- Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing
- Read, comprehend and retain information
- Learn custom scheduling software
- Speak clearly, concisely and audibly
- Establish and maintain cooperative and effective relationships with those contacted in the course of work
Education: High school diploma or equivalent.
Experience: Two years relevant clerical or secretarial experience. Experience working with seniors is desirable.
Other
A valid California Drivers License and satisfactory driving history is a condition of initial and continued employment. Must be able to pass fingerprint check.
EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.
FOR MORE INFORMATION REGARDING THIS POSITION OR THE CONCORD SENIOR CENTER PROGRAM:- Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org
This position is not eligible for benefits.
Closing Date/Time: 5/9/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Concord
Show moreCity of Concord
Nestled in the foothills of Mt. Diablo, Concord is a major suburban East Bay community located 29 miles east of San Francisco. As the largest city in Contra Costa County, with approximately 130,000 residents occupying 31 square miles, Concord has much to offer. The local lifestyle reflects a careful blending of the City’s early California heritage with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, opportunities for growth and revitalization, and a wide variety of restaurants.
Its central location offers easy access to Oakland and San Francisco, the Silicon Valley, the redwoods of Northern California, the wineries of Napa Valley, the rugged Monterey coastline, and the astonishing beauty of the Sierra Nevada mountain range. Bay Area Rapid Transit (BART) high-speed trains, local bus services, and the San Francisco and Oakland international airports provide transportation options for residents, commuters and visitors.
Join Our Team!
The City of Concord strives to attract, develop, motivate, and retain the best-qualified employees, whose knowledge and skills contribute to and sustain the City as a superior organization.
Contact Information
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