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Job Description
Announcement Number: 51269 Open to all qualified persons. Posted 04/25/2025 Close Date: 05/02/2025 Recruiter:
JON TERRAZAS
Phone: (775)684-0116
Email: j.terrazas@admin.nv.gov Applications accepted for another 5 Days 1 Hrs 31 Mins
The Position
Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives.
The Office of the CIO (OCIO) is seeking an IT Manager 1 to work within the Client Services Unit located in Carson City. This position reports to the IT Manager 3 responsible for IT Service Management (ITSM). The incumbent is responsible for managing the OCIO IT Service Desk, a statewide customer-focused call center with a staff IT Professional's and IT Technicians. The Service Desk provides 24/7 technical support to State agencies, including the Governor's Office and the Department of Public Safety. The IT Manager 1 enforces ITIL-based processes, ensures compliance with service level agreements, and identifies opportunities to improve service quality and operational efficiency. The incumbent ensures consistent service delivery across all shifts, manages staffing schedules, supervises daily operations, manages personnel actions, conducts training, and monitors performance using ITSM tools and metrics. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0/
To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications) Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and five years of progressively responsible professional IT experience which involved project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development. Two years of this experience must have been in a supervisory or project manager capacity; OR an equivalent combination of education and experience. Special Requirements This position is subject to call-out or call-back. A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. This position may require working weekends and/or holidays. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) This position requires certification in NCJIS/NCIC within 6 months of employment and recertification every 2 years for continued employment. Are you willing and able to meet this requirement?
INFORMATIONAL LINKS For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: https://pebp.nv.gov/
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here:
Email Direct Inquiries or Correspondence to: Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204
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ABOUT THE COMPANY
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STATE OF NEVADA
Show moreThe presence of Nevada's earliest inhabitants, beginning about 12,400 years ago, is marked by many petroglyphs and archaeological sites. Baskets, decoys, and ingenious traps are evidence of the resourcefulness of these early people in a harsh and arid environment.
European explorers traveled through Nevada in the early 19th century, but it was not until 1851 that the first settlements were established. An Act of Congress created the Territory of Nevada on March 2, 1861. James W. Nye of New York was appointed Nevada's first Territorial Governor by President Abraham Lincoln later that year. On October 31, 1864, President Lincoln proclaimed Nevada's admission to the Union as the 36th state. The State's first elected Governor, Henry Blasdel, took office on December 5, 1864.
Today, Nevada is the nation's seventh largest state in land area. Several hundred mountain ranges cross its landscape, many with elevations over 10,000 feet. In contrast, the State's lowest point (along the Colorado River) is only 470 feet above sea level. From majestic mountains to desert valleys, nature has endowed Nevada with diverse and unique ecosystems.
The Nevada Legislature has honored the State's natural resources and cultural heritage with a variety of State designations described below.
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