Position Description

A Drug-Free Workplace

Invites your interest for the position of

Supervising Departmental Information Systems Coordinator

$7,366 - $10,056 per Month

Final Filing Date: Sunday, May 25, 2025

Exam #25/43J15/04JH

SUMMARY OF POSITION

The Health Department’s Administration Bureau is seeking an individual with a background working as a lead or supervisor in end user support for proprietary applications, databases, hardware, and incidents. The ideal candidate has a strong customer service ethic, is analytical, and can problem solve in a team environment with clear prioritization and project management skills to oversee the operational support team. This position guides a technical support team that takes ownership of problems and follows through to completion.

The Supervising Departmental Information Systems Coordinator position requires strong interpersonal and communication skills, both written and verbal, and supervises a team that functions as a resource for projects and handles the day-to-day departmental level incident, tracking, troubleshooting, and technical support needs of the Health Department end user. The candidate will be required to understand and abide by County ITD Security and Enterprise requirements and gauge the implementations, maintenance/support, and upgrades according to the standards/guidelines that are developed by County ITD but that also meet the Department level requirements.

The Eligible List established by this recruitment process will be used to fill current and future vacancies, both regular and temporary, as they arise.

Examples of Duties

• Supervises, plans, assigns and reviews the work of staff; sets job standards and evaluates job performance; provides technical assistance and guidance
• Coordinates with computer support personnel in identifying and resolving problems with the system, including: programs, workstations and other related hardware and software
• Acts as a resources person for users of automated system(s) applications; Answers questions and resolves problems related to use and operation of the application
• Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems, procedures, and prepares on-line bulletins to inform users of changes or additions
• Assesses and evaluates training needs of system users and provides such training or arranges for staff to acquire it; Writes and revises procedures, instructional materials or staff development tools for systems-related training
• Attends meetings and represents the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; May plan or assist in planning the implementation of conversion from manual systems to automated information systems
• Coordinates and assures system security; Develops and maintains consistent backup and recovery operations; Monitors batch results and corrects batch problems

To view the complete job description, please visit the Monterey County website: Supervising Departmental Information Systems Coordinator

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of:

• Capability and limitations of various computer operating systems including DOS, Windows and networks
• Methods of error research and troubleshooting
• Terminology related to computer hardware, software, network and peripheral equipment
• Supervisory practices and methods
• Training methods and techniques of automation systems applications

Skill and Ability to:

• Evaluate and interpret automated information systems functions from a user perspective
• Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel
• Gather information and analyze data to establish and maintain system user protocol
• Make recommendations for system and operational enhancements
• Utilize effective judgment regarding establishment and maintenance of application system features such as registration, user profiles, system access security, e-mail administration, and appointment schedule templates
• Read and comprehend written materials on a wide variety of application system subjects
• Maintain confidentiality of information in accordance with legal standards and/or County regulations
• Organize, prioritize, schedule and coordinate work flow to meet project deadlines
• Communicate effectively with all levels of staff in the organization both orally and in writing
• Provide excellent and courteous customer service and establish and maintain effective working relationships

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

• Three years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying, or interfacing office automation software or application environments

Additional Information

CONDITIONS OF EMPLOYMENT:

• Possess and maintain a valid California Class C driver’s license with a satisfactory driving record, or the employee must be able to provide suitable transportation that is approved by the appointing authority
• Complete and successfully pass the Health Department background investigation process including a Department of Justice fingerprint check
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit F Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.
  

APPLICATION & SELECTION PROCEDURES

Apply on-line at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of Sunday, May 25, 2025 at 11:59 PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Health Department

Attn: Human Resources Division

1270 Natividad Road

Salinas, CA 93906

Phone: (831) 755-4519 Fax: (831) 796-8682

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION:
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Jeremy Hathaway, Human Resources Analyst I, at (831) 755 - 4749 or hathawayj@countyofmonterey.gov.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 5/25/2025 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Monterey County Human Resources

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