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Job Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.
Employment Type
Full Time
Job Summary
Do you want to work at a place where you make a positive difference in the community? If so, the Olathe Animal Care & Control team is hiring for the position of customer service representative. This full-time position will be the first point of contact for the public and provides support for all services at the shelter. The ideal candidate will be enthusiastic, welcoming, detailed oriented, collaborative, and dedicated to promoting the best life for our shelter pets and the adopting community!
Hourly starting pay based on experience: $16.50 - $17.06
For more details, review the full job details and requirements below.
The Animal Care & Control Customer Service Rep resentative is the first point of contact for a ssisting the public and providing support for shelter services.
Key Responsibilities- Greets customers upon arrival with a friendly and welcoming attitude ; p rovides public support in person and by telephone ; responds to issues and complaints ; explains departmental policies, including pet licensing, pet adoption, redemption, gene ral ordinances, and other animal control - related inquires .
- Assists with the adoption process, animal claims , licensing fees, and other transactions while following cash handling p rocedures and protocols; helps with the intake of animals from citizens , scheduling surgery appointments, and managing the intake of animals for surgery.
- Maintains accuracy of animal database and associated records; provides statistical reports for users.
- Assists with rabies/vaccination clinics, licensing drives , donation programs , and volunteer programs ; supports the Veterinary C are team in delivering vaccination clinics and addressing other needs as required ; c ollabor ates with Animal Control off icers and the shelter care team .
Qualifications
Experience: Previous experience in customer service and handling animals is preferred.
Education: A high school diploma or equivalent is required .
Licenses & Certifications: A valid driver’s license and a favorable driving record are required . - Greets customers upon arrival with a friendly and welcoming attitude ; p rovides public support in person and by telephone ; responds to issues and complaints ; explains departmental policies, including pet licensing, pet adoption, redemption, gene ral ordinances, and other animal control - related inquires .
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ABOUT THE COMPANY
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City of Olathe
Show moreThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here. -