Position Description

Clinic Operations Supervisor

$5,843-$7,484 per Month

Exam #25/80K25/04MT
Final Filling Date: 5/12/2025

SUMMARY OF POSITION

The Health Department's Clinic Services Bureau is recruiting to fill Clinic Operations Supervisor positions. Incumbents in this position will schedule and coordinate staffing and daily operations of one or more outpatient clinics, which involves supervision of staff, on-going training, and participating in quality assurance efforts. As part of continuing quality assurance efforts, incumbents in this position also will run reports and present data monthly to management.

The Clinic Services Bureau operates ten community clinic sites designated as Federally Qualified Health Centers (FQHCs), with clinics in Salinas, Seaside, and Marina. The Clinics offer care to the medically underserved in Monterey County. The mission of the Clinic Services Bureau is to provide quality primary medical care to ensure that every resident of Monterey County has access to healthcare and public health services regardless of ability to pay and assures that high quality services are provided at the lowest possible cost.

The Eligible List established by this recruitment process will be used to fill current and future vacancies, both regular and temporary, as they arise in Clinic Services or Behavioral Health.

Examples of Duties

• Supervises work of assigned staff; hires new staff; ensures appropriate training is provided on an ongoing basis; reviews, plans, supervises and evaluates workload of staff and makes recommendations for optimization; participates in quality assurance efforts.
• Schedules and coordinates staffing and daily operations; ensures the accuracy and administration of schedules; utilizes Electronic Medical Records (EMR) to facilitate flow of patient information, determines priorities and adjusts staffing levels to work flows; assigns and reviews work.
• Establishes job standards and evaluates employee performance; documents substandard performance, counsels and motivates employees to improve performance; recommends and takes disciplinary actions; prepares material for disciplinary actions.
• Approves vacation requests; evaluates need for overtime and makes recommendations for approval; submits timecards in an accurate and timely manner.
• Recommends, drafts and implements policies and procedures as assigned.
• Collects, reports, and tracks cycle flow times and quality measures.
• Participates in and/or conducts special projects for assigned Manager, including those affecting Bureau operations such as new procedures required by technological advances or changing needs of the department.
• Follows and ensures compliance with prescribed County and clinic policies and procedures, safety and infection control policies and procedures.
• Directs cashiering function; monitors and reconciles production of summary documents which include trial balances, revenue balances, revenue summaries and computer billing, adhering to the County cash handling protocol.
• If certified or licensed, may provide direct patient care and/or administrative services in support of medical providers as required.
• Remains abreast of new developments related to Medical Assistant field and FQHC clinic operations through continuing education; conducts in-service training as needed.

To view the complete classification description, please visit the County of Monterey website: Clinic Operations Supervisor .

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Thorough Knowledge of:

• Standard front and back office procedures and protocols applicable to an outpatient clinic setting
• The use and applications of electronic medical records

Working Knowledge of:

• Principles and practices of supervision, time keeping, performance appraisal, employee training and development
• Quality, access, and fiscal standards with effective generation and usage of relevant reporting data
• Excel, Word, Outlook, Power Point, and other computer applications as needed

Skills and Ability to:

• Plan, organize, schedule, assign, review, evaluate and supervise the work of staff
• Appraise performance, counsel, motivate and train employees, prepare documentation and recommend and implement disciplinary measures
• Oversee and maintain patient flow and maintain quality control
• Recognize potential problems and proactively make corrections
• Prioritize similar and/or conflicting responsibilities and tasks
• Communicate effectively and professionally in writing and in person with staff and patients encountered in the course of work
• Follow oral and written instructions
• Establish and maintain a professional, warm and caring atmosphere with people from diverse social, economic and cultural backgrounds
• Establish and maintain professional cooperative working relationships with those contacted in the course of work
• Use a computer and required software programs
  

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Three years of progressively responsible experience in a human healthcare setting, including one year with responsibility for scheduling and monitoring work and patient flow.

Possession of a Medical Assistant Certificate of satisfactory completion from a Medical Assistant training curriculum and certificate of satisfactory completion from a Basic Cardiac Life Support Course is desirable.

Additional Information

Conditions of Employment:

The required conditions of employment include, but are not limited to the following:

• Some positions may require the ability to communicate effectively orally and in writing in English and Spanish, or English and other identified language
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings.
• Work in an environment with potentially hazardous and infectious substances, such as body fluids, blood, and airborne contagions
• Successfully pass a background investigation
• Possess a valid California Class C driver license at the time of appointment and possess and maintain a satisfactory driving record or provide evidence of suitable transportation which is approved by the appointing authority.
• Meet Title 22 standards for employment in a healthcare setting

BENEFITS:

Monterey County offers an excellent benefits package. Please visit our website to view the Unit F Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/montereycounty

by May 12, 2025, 11:59 PM (PST)

Hard copy applications may be obtained from and submitted during normal business hours,

Monday-Friday, 8:00 AM-5:00 PM by contacting

Monterey County Health Department

Human Resources Division

1270 Natividad Road

Salinas, CA 93906

831-755-4519

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application

• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION

Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Melanie Takaoka, Human Resources Analyst II, at (831) 755-4550, or takaokaml@countyofmonterey.gov

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 5/12/2025 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Monterey County Human Resources

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