Guest Services Worker*

The Job

The San Bernardino County Museum is recruiting for Guest Services Worker* who provide customer service and other duties at the Museum located in Redlands. Positions may also perform duties at other museum historical sites located throughout the County.

Responsibilities include customer service within the Museum, with a primary role as a guest services greeter and cashier, as well as monitoring the facility during special after-hours and evening events, lectures, and meetings. Associated duties are to accommodate special requests by groups, and ensure Museum policies are followed. Additional duties may include assisting Museum educators with events, maintaining museum exhibits and galleries, and performing light physical/lifting tasks, clerical and database input, entry monitoring for deliveries, basic receiving and inventory of store products, and other duties as assigned.

*Official Title: General Services Worker II

For more detailed information, refer to the General Services Worker II job description.

ABOUT THE DEPARTMENT

The San Bernardino County Museum is located in Redlands, and was founded in 1952. The San Bernardino County Museum contains exhibits and collections in cultural history and natural history. As part of the museum experience, there are public programs available for adults, families, students, and children. The San Bernardino County Museum strives to develop visitors’ appreciation of the diverse regional identity to spark curiosity, stimulate inquiry, challenge assumptions, and invite their contributions to San Bernardino County's future. For more information, visit their website at https://museum.sbcounty.gov/ .

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam.

Position Type: All positions are part-time and are scheduled for up to 39 hours per two-week pay period; evening and weekend work may be required; employees receive pro-rated vacation, holiday and sick leave based upon the total number of scheduled hours. Retirement and health benefits are not provided.

Physical Requirements: Physical requirements of the position include standing and occasional lifting of displays or related museum items.

Travel: Some positions may require travel throughout the County. A valid California Class C driver license is required at the time of appointment and must be maintained for the duration of employment.

Location: San Bernardino County Museum is located in Redlands; however, occasional travel may be required.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Experience: One (1) year of substantial customer service experience (e.g., museums, retail sales, libraries), with the main responsibility of greeting, assisting, and interacting with customers to provide information, and address inquiries and complaints. Experience must be full-time equivalent, face-to-face interaction, and include use of computers. Experience must be clearly described in the Work Experience section of the Application.

Desired Qualifications

The ideal candidate will have extensive experience assisting patrons, especially within a museum environment, utilizing excellent communication skills and knowledge to enhance the patron's experience; strong computer and cashiering experience is also desired. This ideal candidate will enjoy working in a busy environment, while serving a diverse population and learning new skills.

Selection Process

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by Friday, April 25, 2025 at 5:00 pm.

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements, as it will be used to competitively evaluate your qualifications ; resumes will not be reviewed as part of the evaluation process. The most highly qualified candidates, based on the evaluation results, may be referred for interview.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Craft, Labor & Trades Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 4/25/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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