Airport Agent Senior (Reserved for Aviation Security Division employees only)

Minimum Qualifications

• Graduation with an associate degree from an accredited college or university with major coursework in a field related to Business Administration, Public Administration, Aviation Management, or a related field,
  OR
• Two (2) years of experience in the U.S. Military Services, airport operations, or another airport related field.
  OR
• Any combination of education and work experience may substitute for the above minimum qualifications.
• Any of the above, plus two (2) years of experience conducting direct secured area entrance activities as an authorized security representative of an airport operator with a complete airport security program as described in C.F.R. 49 1542.103.

Licenses or Certifications:

• Must be able to obtain AAAE Ace Security Certification or Airport Security Coordinator Certification within sixty (60) days of hire.
• Valid Texas Class C Driver License.
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Notes to Applicants

POSITION OVERVIEW

This position serves as a trainer and performance evaluator for new personnel, develops and oversees daily schedules of Airport Agents, ensures staffed post have adequate supplies and serves as liaison between COA security personnel and Federal representatives of TSA .
Also performs Airport Agent Duties including carrying out day-to-day Federally mandated security tasks of an airport operator.

In addition this position is responsible for providing a safe and secure environment for the traveling public, external and internal customers at Austin-Bergstrom International Airport. Recognize and respond to violations of local, state, and federal laws and ordinances.
Respond to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans.

Write technical reports.

Works with federal agencies, and airport tenants as required ensuring the safety, security and efficiency of airport operations.

Answer emergency and non-emergency phone calls.

Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.

Record data to appropriate forms/logs.

Search for data on multi-application computer systems Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional paging systems.

Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.

Coordinate investigations with other entities and Department of Aviation.

ASSESSMENT

A skills assessment will be required for this position.

DRIVING REQUIREMENT

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

APPLICATION INFORMATION

• A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
• The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
• Resumes will not be used to qualify for the position and will not be used to recommend salary.
• Supplemental information or changes to your application will not be accepted after the job posting closes.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

ON- CALL / CALL BACK RESPONSIBILITIES

Position may require on-call or call back responsibilities.

SHIFT INCENTIVE

Shift work includes shift differential incentive for evening and night shifts and weekends.

ESSENTIAL PERSONNEL

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

VETERAN

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY RECORDS CHECK

The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE

Must have the ability to read, write, and fluently speak in English.

OVERTIME

Overtime may be required with or without notice.

WORK HOURS

Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.
Current shift hours are 0500-1500, 1230-2230, or 2100-0700 and will rotate every 3-6 months or as deemed necessary to provide adequate coverage.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$24.89 - $29.18
Hours
0500 - 1500 Fri, Sat, Sun & Mon.
0500 - 1500 Mon, Tue, Wed & Thurs.
1230 - 2230 Tue, Wed, Thurs & Fri.
1230 - 2230 Fri, Sat, Sun & Mon.
2100 - 0700 Mon, Tue, Wed & Thurs.

• Hours may change due to department and/or operational needs.
• Work hours may include after-hours, overnights, holidays, weekends, and mandatory overtime.
• Shift schedules will rotate every 6 - 12 months.

Job Close Date 04/15/2025 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Bergstrom International Airport Preferred Qualifications

• Experience training AUS Airport Agents in their assigned duties, post policies and procedures.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Conducts overt and covert inspections, and audits security practices and procedures. Conducts site vulnerability and physical security penetration tests and develops counter measures. Coordinates with TSA on required audits. Conducts internal and external testing of security measures. Performs outreach with tenants and internal staff to assist in the development of individual security programs. Conducts outreach training with tenants and internal staff on individual security requirements. Conducts audits of employee access levels to ensure they adhere to required federal mandates, while ensuring operational needs are met. Responds to documents, investigates, and mitigates security incidents. Researches information as requested/needed. Assesses Public Information Requests (PIRs) that fall under regulations of sensitive security information, such as airport access control logs.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership when necessary.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of airport operations, TSA regulations, and the Airport Security Program, etc.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and software related to the job.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational, safety, and security issues.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with an associate degree from an accredited college or university with major coursework in a field related to Business Administration, Public Administration, Aviation Management, or a related field, OR Two (2) years of experience in the U.S. Military Services, airport operations, or another airport related field. OR Any combination of education and work experience may substitute for the above minimum qualifications. Any of the above, plus two (2) years of experience conducting direct secured area entrance activities as an authorized security representative of an airport operator with a complete airport security program as described in C.F.R. 49 1542.103. Do you meet these qualifications?

• Yes
• No

* Must be able to obtain AAAE Ace Security Certification or Airport Security Coordinator Certification within sixty (60) days of hire. Can you meet this requirement?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Are you a current City of Austin Aviation Security Division employee?

• Yes
• No

* Do you have experience training AUS Airport Agents in their assigned duties, post policies, and procedures?

• Yes
• No

* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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