Fleet Service Consultant

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.
• Combination of equivalent experience and education may substitute for the minimum qualifications.

Licenses or Certifications:

• Requires a Class C driver’s license.
• May be required to obtain an appropriate Commercial Driver’s License ( CDL ) within 120 days of employment with the City.

Notes to Applicants
Applicants are expected to follow all directions as listed in this job posting.

The location and work schedule of this position may include day and evening hours, weekends and holidays.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• Please be sure to detail on the application all current and previous employment.
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.

Additional Information:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• More than one round of interviews may be required.
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
• Cover letters and resumes are not being accepted for this position.

Language
Must have the ability to read, write, and fluently speak in English

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Driving Requirement: These positions require a license for the operation of commercial vehicles in the state of Texas within one hundred twenty (120) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

To view the City of Austin Recruitment Video, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.
Pay Range
$27.41 - $33.30
Hours

• Monday - Friday, work hours to be determined
• May be required to work weekends, overtime, and nights and during bad weather events
• Work schedule and location is subject to change based on department needs

Job Close Date 04/16/2025 Type of Posting External Department Fleet Mobility Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Various Service Centers Preferred Qualifications
Preferred Experience:

• Experience working with various tools and diagnostic equipment in the automotive technology area
• Master ASE (Automotive Service Excellence) certification or other industry-recognized certification (e.g., EVT , CAFS , etc.), or the ability to obtain certification within six (6) months of employment.
• Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems
• Experience providing direct customer service and coordinating with vendors in a customer-facing role
• Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection. Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing. Determines need and coordinates with outside vendors for parts and services. Communicates vehicle repair needs and time required to customers. Monitors work status and communicates with customers, user department and service center personnel regarding status of work. Communicates with customers to determine the nature of mechanical problems. Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons. Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs. Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system. Maintains and produces vehicle and equipment repair reports as needed. Analyzes data for workflow efficiencies and enhancing customer service strategies. Other related duties may be assigned.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of customer relations practices
• Knowledge of general maintenance and repair in the vehicle/equipment field
• Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials
• Skill in communicating complex information related to the job
• Skill in verbal and written communication
• Skill in organization with attention to detail
• Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.
• Ability to analyze complex data
• Ability to work with frequent interruptions and changing priorities in a rapid-paced environment
• Ability to interact with tact and courtesy and maintain a professional demeanor
• Ability to understand and follow work-related directions and instructions

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited high school or equivalent plus four (4) years of experience working in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization. Combination of equivalent experience and education may substitute for the minimum qualifications. Do you meet these qualifications?

• Yes
• No

* This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Please describe your experience working with diagnostic equipment in the automotive or equipment field.
(Open Ended Question)
* Do you currently hold any industry-recognized certifications related to automotive/equipment technology or fleet management? If yes, please list the certifications.
(Open Ended Question)
* Describe your experience managing vehicle/equipment inventory and maintaining fleet information systems.
(Open Ended Question)
* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, & emails
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
• Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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