Computer Support Tech I

Our Computer Support Tech I performs i nstalls and configures hardware and software on computer equipment; promote effective use of technology by City Employees; provide technical assistance and operational support with hardware and software: and provide a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem-solving skills.

The salary range for this position is $25.38- $35.54 per hour with a hiring range of $25.38 - $30.46, depending on qualifications and experience. This opportunity will be available to applicants until Friday, April 11, 2025, at 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Department Pitch

The successful Computer Support Technician I contributes to the overall mission and values of the City of Loveland's Information Technology Department by providing high quality service, with innovative perspective, aligning City initiatives with service delivery methods as a partner to users.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicates with end users through the entire issue resolution process.
• Provide end user education/training on computer hardware, software and mobile devices when necessary.
• Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
• Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
• Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
• Surplus old equipment, such as printers and PCs.
• Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
• Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
• Visit City sites when necessary to resolve support issues.

Other Job Functions:

• Performs other duties as assigned.

Education:

• High School or GED.

Experience:

• Required: 1-year professional work experience supporting, coordinating, and problem-solving PC hardware, Windows-based software and windows operating systems in a networked environment.

Certifications:

• Must possess A+ Certification or have ability to obtain within 90 days of hire.
• Must possess a valid driver’s license.

Knowledge, Skills, and Abilities:

• Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem solving, and exhibit patience and understanding when dealing with stressful situations.
• Working knowledge of the current Microsoft Windows operating system.
• Familiar with computer hardware and software installation techniques and troubleshooting.
• Basic networking knowledge and troubleshooting skills.
• Ability to prepare and maintain accurate records.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to manage daily activities for the purpose of achieving maximum productivity.
• Ability to plan, prioritize, and/or delegate in order to accomplish short and long term goals.
• Ability to identify potential conflicts that impact commitments.

Physical Demands and Working Conditions:

• Frequent: Moderate to considerable physical effort that includes working from ladders in awkward positions. Frequent use of light or medium weight objects (e.g., 25-50 lbs) and use of medium weight tools.
• Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Strenuous to extreme physical effort that includes frequent use of heavy objects (e.g., 50+ pounds) and may also use heavy tools or require strenuous application in awkward positions.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to marginal to moderate conditions that are unpredictable and may lead to injury.
• Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
• Exposure to hazards that are predictable or well protected against.
• Exposure to heat and noise along with working outside in the elements.
• Exposure to hazardous conditions that may lead to workplace injury such as working in heights, exposure to fly ash and/or energized electrical equipment.

Additional Working Demands / Conditions

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefits Information

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program
  
  

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a driving record and background check.

• 

• City of Loveland

Show more