Position Description

A Drug-Free Workplace
Invites your interest for the position of
Outpatient Services Manager II
$9,152 - $12,494 per Month

Exam #25/14N11/03CY
Final Filling Date: 4/18/2025

SUMMARY OF POSITION
The Clinic Services Bureau of the Health Department is recruiting to fill an Outpatient Services Manger II position to join the management team directing the operations of one or more Federally Qualified Health Care (FQHC) designated clinics. The position supervises professional and paraprofessionals staff.

Under the direction of the Clinic Services Bureau Chief and the Outpatient Services Director, the Outpatient Service Manager II will be responsible for planning, organizing, and directing the operations of the outpatient clinic system. This position is responsible for the administration of a wide variety of clinic functions including management of operations, systems planning and quality improvements.

The Clinic Services Bureau operates ten clinics and provides care to the medically underserved population in Monterey County. The mission of the Bureau is to provide quality primary medical care services for all residents of Monterey County regardless of the ability to pay and assures that high quality services are provided at the lowest possible cost. Monterey County Health Department clinics are in Salinas, Seaside and Marina and provide family practice, women's health, internal medicine, pediatric, behavioral health, and specialty services.

S ign-On Bonus: As of March 20, 2025, the Health Department offers up to a $10,000 signing bonus to candidates hired into regular full-time positions for this classification from this recruitment.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis County-wide.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.

Examples of Duties

• Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans.
• Ensure quality program management through compliance with federal state and local regulations concerning health care, such as Title 22 of the California Code of Regulations, Alternative Payment Method (APM), and Primary Center Medical Home (PCMH); identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact on patient services.
• Provide for fiscal program management, including assisting in implementing and managing grant funded programs, budgets or projects; providing input in the preparation of the annual budget for the clinics; ensuring compliance with Office of lnspector General (OIG) regulatory standards; maintaining data using clinic or hospital computer software, such as Ambulatory Payment Classification (APC) and financial services programs; identifying opportunities to improve financial systems and services for individual clinic units; providing fiscal program and provider productivity reports; assuring that systems support seamless interface with acute and diagnostic services as patients move through Health Department NMC services and systems of care.
• Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the site; assuring that growth opportunities are identified, serving as operations liaison for support services, network and community partners, as new programs are implemented; assuring that growth and improvement opportunities are identified and pursued across all sites; collaborating with appropriate entities or agencies as required.
• Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures for compliance with HRSA governing standards, Title 22 regulations and all applicable Federal and State regulations.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Thorough Knowledge of:
• Principles and practices of outpatient service delivery systems of care.
• Principles and methods of management organization, budgeting and staffing applicable to health care programs.

Working Knowledge of:
• Principles of supervision, including training, directing, evaluating and supervising staff.
• Management system and concepts.
• Laws pertaining to health care services in the State of California
• Quality improvement principles and practices.

Skills and Ability to:
• Plan, organize, direct, schedule, set performance standards and evaluate the work of a multidisciplinary staff.
• Understand, interpret, explain and apply laws, regulations, policies and written and oral directions,
• Design and deliver in-service education and training programs and assess their effectiveness.
• Provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work.

Additional Information

Conditions of Employment :
The required conditions of employment include, but are not limited to the following:

• Possess a valid California Class C driver license at the time of appointment and possess and maintain a satisfactory driving record or provide evidence of suitable transportation which is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency; travel out of County to attend meetings.

BENEFITS:
Monterey County offers an excellent benefits package. Please visit our website to view the X Benefit Summary Sheet This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:
As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures
Apply On-Line at https://www.governmentjobs.com/careers/montereycounty
or
Hard copy applications may be obtained from and submitted during normal business hours,
Monday-Friday, 8:00 AM-5:00 PM by contacting
Monterey County Health Department
Human Resources Division
1270 Natividad Road
Salinas, CA 93906
831-755-4519

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Cassandra Yi, Human Resources Analyst II, at (831) 755-5187, or yica@countyofmonterey.gov

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 4/18/2025 11:59 PM Pacific

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• Monterey County Human Resources

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