Admin Support II

Our Administrative Support II performs a variety of administrative and customer service duties for the Risk Management Division. Responsible for responding to internal and external customer questions regarding claims, policies and procedures. This position is also responsible for accurate data collection and entry, including the collection and entering of workers’ compensation and property claims. Supports administrative requests for members of the division and is responsible for maintaining records, scanning, document filing and records retention.

The salary range for this position is $22.67- $31.73 per hour with a hiring range of $22.67 - $27.20, depending on qualifications and experience. This opportunity will be available to applicants until Monday, March 31, 2025 at 12:00 P.M. M.S.T.

This is a 25 hour per week position.

A current resume is required, and a cover letter is preferred.

Essential Functions:

• Responsible for insurance claims intake, filing, and gathering information to support claims review, this may include gathering historical records, mapping or contractor information, photographs, and additional witness statements.
• Assists with the administration of citywide safety programs such as:
  • Infectious Disease Program - identify and communicate eligibility, monitor immunization schedules, and issue reminders.
  • Safety points - responsible for compliance, balancing communication and inventory of the program.
• Administrative support within the division and department, includes purchasing supplies, monitoring budget, file maintenance compliance and updating library of certificates of insurance.
• Assist with gathering documentation for Colorado Open Records Act requests.
• Prepare and process contracts and purchase order requests for the division, ensuring compliance and accuracy of processing.
• Review invoices for accuracy and processing of accounts payables and receivables. Review deposits and record Property and Casualty (PC) claims recoveries. Copy restitution information for PC subrogation record and perform G/L accounting for deposits and damaged vehicle repairs to assign deductibles to responsible department.
• Assist in coordination and updates required for internal division intranet site to ensure proper resources are available to stakeholders.
• Assist with the Division's contract process. Includes routing, tracking and payments.

Education: High School or GED

Experience: 2 Years: Progressively responsible administrative and customer service experience. Experience with Microsoft Office including Word, Excel and Outlook.

Knowledge, Skills, and Abilities:

• General working knowledge of standard office procedures and methods.
• Thorough knowledge of reading, writing and ability to independently review documents for accuracy.
• Follow written instructions, operate office equipment and communicate information verbally and in writing.
• Must posses high quality customer service skills and effectively communicate in a positive, friendly and professional manner.
• Handle confidential information, plan and organize priorities.
• Typing at a speed that enables projects to be completed in a timely manner.
• Must be extremely detail oriented and manage multiple tasks in a fast-paced environment.

Physical Demands and Working Conditions:

• Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent: Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to hazards typically found in general office environments where there is rarely no exposure to injury or accident.

Additional Working Demands / Conditions

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefits Information

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program
  
  

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)
• Employees working more than 30 hours per week are eligible to enroll in one of our 2 Medical plan options (per the ACA)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a criminal history background check.

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• City of Loveland

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