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Job Description
Position Overview
*This recruitment is limited to the first 250 applications received and will close to the public and internals without notice.
The City of Henderson announces an examination to create a consideration for hire list and to fill one (1) vacancy for the classification of Customer Service Specialist I (Part Time, PERS Eligible) in the Department of Utility Services. The consideration for hire list may be utilized to fill vacancies for this classification for up to one (1) year.
Under general supervision, performs specialized duties within the Customer Service and Billing/Collections Section of the Department of Utility Services, assists customers with requests and issues regarding City utility services, and performs related duties as assigned.
Position Information:- This is a part-time, PERS Eligible, position.
- This position will work, on average, 29 hours/week. Hours per week may increase or decrease based on Department needs.
- This position does NOT qualify for medical benefits/insurance (other than PERS), wage increases, or union representation.
PLEASE NOTE: This posting is for the part-time Customer Service Specialist I classification. Candidates who are interested in the full-time Customer Service Specialist I classification must apply for that position separately by the deadline listed in the job posting. Candidates who are interested in both part-time and full-time may apply for both positions but must do so separately. Candidates who apply for and are invited to move forward to both full-time and part-time will be interviewed only once (the assessment(s) will be utilized for both recruitments).
Click here to familiarize yourself with the job and its physical requirements.
Click here to learn more about the Utility Services Department.
Click here to see what it’s like to live in/visit Henderson.
Minimum Qualifications- Graduation from high school or the equivalent
- Two (2) years of experience performing general clerical or customer service duties involving direct contact with the public
- Note: An equivalent combination of related education, experience, and training may be considered
- Skill in typing sufficient to type 25 net words per minute at the time of application
- Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483
Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
ASSESSMENT DATES:
Skills-Based Keyboarding Examination* Invitations will be sent out at the end of the posting. Candidates will have until March 31, 2025 to complete the virtual initial typing test.
*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.
Written Examination (Weighted 40%) - Instructions will be sent out on Thursday, April 3, 2025
(Candidates Who Meet the Minimum Qualifications and Pass the Initial Skill-Based Keyboarding Examination)
Structured Selection Interview (Weighted 60%) - Monday, April 14, 2025 and Tuesday, April 15, 2025 (if needed)
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
The selection process will consist of an employment application package screening. The best-qualified candidates may be invited to participate further in the assessment process. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements of the job. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
City of Henderson, Nevada
Teamsters Contract Benefits Summary
HEALTHCARE AND INSURANCE- Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
- Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
- Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
- Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
- Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
- Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
- Medicare - Employee and City each pay 1.45%
- Employer paid membership in the Nevada Public Employees Retirement System (PERS)
- No Social Security tax on employee's wages
- Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage
VACATION- Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
- Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond
- Accrued at 9.5 hours per month from date of hire
- Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson
- 13 paid holidays per year
- Two (2) floating holidays per year
- The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off
- Four-day, 9.5-hour workday, 38-hour work week
- Three-day, 12-hour workday, 38-hour work week for certain positions
- Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
- A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes
- IRC 457 Deferred Compensation Plan
- IRC 401aDeferred Compensation Plan - new/hireemployees only
- IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
- Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
- Auto and Home Insurance
- 529 College Savings Plan
- Supplemental Term Life Insurance
- Legal Insurance
- Pet Insurance
- Identity and Credit Protection
- PerkSpot Employee Discounts Program
- Long Term Care + Life Insurance
NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program
Revised 03/24
Closing Date/Time: 3/27/2025 3:00 PM Pacific -
ABOUT THE COMPANY
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City of Henderson
Show moreLocated in Clark County Nevada, just minutes from the famous Las Vegas Strip, Henderson is known as a community of small-town values with big-city amenities. Henderson’s origins are rooted in World War II, when it was the primary supplier of magnesium used in the manufacture of munitions and airplane parts, and the community grew ostensibly overnight to house more than 14,000 workers. Henderson was incorporated in 1953 and remained a relatively small industrial town until the early 1980s when the first master-planned community, Green Valley, was introduced. Today, more than 314,000 residents call Henderson home and the city has been consistently ranked one of the fastest growing communities in the nation (Forbes) with 500-800 new residents arriving each month.
Henderson is the largest full-service city in Nevada. Our approximately 2,000 full-time and 1,000 part-time employees deliver the majority of the essential services needed by citizens and businesses, including Police, Fire, and Water/Wastewater Services. Henderson is nationally known for its stunning parks, trails, master-planned communities, outstanding quality of life, and patriotic past. Henderson is also recognized as one of America’s Best Places to Live (MONEY and Liveability.com), one of America’s Best Cities (Business Week), one of the safest cities in America (Forbes, InsuranceProviders.com, Law Street Media, Movato.com), and a Bicycle Friendly Community (League of American Bicyclists).
The city’s culture is driven by its vision, mission, values, and priorities and is often distinguished for its innovation, progressive leadership, and outstanding services. The city’s mission to “Provide services and resources that enhance the quality of life to those who live, learn, work, and play in our city” emphasizes areas that are strategically important. Additionally, the city’s priorities impact the culture because they reflect what is most important to the community and therefore become significant to the organization. Henderson is a progressive and vibrant city committed to maintaining premier amenities and services for our residents... it’s a Place to Call Home!
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