IT Assistant Director - Head of Infrastructure and Operations

POSITION SUMMARY

The IT Assistant Director - Head of Infrastructure and Operationsoversees Infrastructure services and directs operations of the Information Technology Services Department. Job duties are at the discretion of the Department Director or designee. Under general direction, the employee performs complex assignments requiring extensive initiative and independent judgment to ensure that services are provided with the maximum effective use of personnel and operational functions are accomplished in accordance with applicable rules, regulations and laws.

The role includes overseeing daily functions and supporting the Director with short and long-term strategies meeting existing and future capacity needs. The role requires close collaboration with various teams and vendors to manage, support, and implement new initiatives and support existing solutions. This includes managing both people and processes to achieve the Department's goals, contributing to the overall success of the organization.

The IT Assistant Director - Head of Infrastructure and Operations role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and critical public safety telecommunications systems. The IT Assistant Director will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

This is a non-classified "at-will" position and is not subject to Civil Service Rules or any collective bargaining agreement.

PLEASE NOTE:

This position will remain open until a sufficient number of qualified applications have been received.

This job classification is in Management Category I for benefits purposes, which includes Ten (10) additional management vacation days per calendar year and a monthly vehicle allowance of $390.00.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Plans, coordinates, manages, supervises, and oversees the activities and operations for administrative and or technical operations of the Department and heads major initiatives.
• Additional responsibilities include performance management, strategic planning, financial forecasting, contract negotiation, and development of technology roadmap engaging business and executive leadership. The IT Assistant Director role will establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
• Manages the work of assigned personnel; delegates and reviews work assignments; hires, trains, and evaluates employees.
• Establishes goals, objectives, and work plans; oversees the design and development of a wide variety of programs and projects related to assigned areas.
• Recommends, oversees and administers annual budget of an assigned operation, including organization structure and staffing requirements and monitoring expenditures to ensure operation of divisions is within approved budget.
• Conducts research; studies and analyzes a variety of special projects and assignments; makes recommendations; prepares and presents reports and studies.
• Recommends, in the interest of the City, that eligible applicants be hired, and that subordinate employees be reassigned, transferred, disciplined, suspended, terminated, promoted, or commended; participates in the adjustment of grievances; participates in the administration of agreements resulting from collective bargaining negotiations; acts in a confidential capacity.
• Performs related work as required.

JOB REQUIREMENTS & WORK ENVIRONMENT

MINIMUM JOB REQUIREMENTS:
Bachelor's Degree in Information Technology, Computer Science, or a closely related field.Five (5) or more years of progressively responsible work in an Information Technology department, at a division manager level or higher.Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education.Previous supervisory experience required. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
SPECIAL REQUIREMENTS:

• An in-depth employment background check will be conducted as part of the post offer onboarding process as this position is deemed security sensitive.

PREFERRED QUALIFICATIONS:

• PMP, ITIL, Lean Six Sigma, Agile, Business Relationship Management, Customer Experience certifications and other related project and/or service-related disciplines.
• Experience managing an IT team of ideally at least 20-30 individuals.
• A leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholders.
• Budget forecasting experience.
• Demonstrated experience in identifying opportunities for improvement and leading initiatives using IT in new and innovative ways to bring value to the business and drive the business forward.
• Demonstrated leadership in supporting the business and achieving or exceeding business goals and objectives.
• Demonstrated leadership in solving issues and challenges such as differing agendas, political considerations and resistance to change.
• Prior experience working for a municipality or public sector experience.

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY/ VETERAN INFORMATION

Applications will be reviewed and the hiring authority will contact those applicants whose application reflects the best match of experience for the position.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.



The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.

In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.

Closing Date/Time: 3/18/2025 11:59 PM Eastern

• 

• City of Fort Lauderdale

• (954) 828-5300

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