Business Process Specialist (Reserved for City Employees only).

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

None
Notes to Applicants
Position Overview:
The Financial Services Department is seeking a Business Process Specialist to join the Strategy, Training, Equity, and Process Consulting Services ( STEPS ) team. The position will assist with consulting services for the Financial Services Department such as:

• Collaborating with stakeholders to achieve a shared strategic objective,
• Supporting process documentation and improvement projects,
• Assisting in the development of finance process and systems training content, and
• Developing tools and information to support City financial services.

The ideal candidate is highly organized, detail-oriented, and thrives in a team environment. Successful candidates will have a proven track record of effective written and oral communication and a passion for fostering a culture of learning and improvement within an organization.

Who We Are:
Our department provides a variety of financial services and programs. The Financial Services Department ( FSD ) serves residents, vendors, and City departments.

Our mission is to serve as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.

Our staff supports a wide variety of financial processes, including preparing the annual budget and annual fiscal report, procurement processes, franchise agreements, real estate transactions, and overseeing the City’s investment portfolio and debt management.

As an internal support function within the larger City organization, FSD is proud to serve and act as a leader in financial management to its partner departments.

Click here to read more about us online!

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress in a variety of financial programs.

Professional Growth and Development
Achieve your professional goals. FSD offers opportunities to advance in multiple career paths, as well as a wide variety of learning opportunities.

Work-Life Balance
Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences.

Hybrid Work Environment:

The City of Austin Flexible Work Arrangement Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. Staff may be eligible to telework up to 60%/week. Work schedules are implemented to meet department requirements and are subject to change based on business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally well. For employees that are covered, this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Click here to review the City of Austin’s Employee Benefits Guide .

Click here to watch a short City of Austin Employment Video .

Application Details:

• A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
• A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
• A résumé is also required, but will not substitute for a complete COA employment application.
• When completing the City of Austin employment application, the work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number.
• Incomplete applications will not be considered.
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

Additional Details:

• The Financial Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.
• This position may require a skills assessment.
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
• This position will require a pre-employment Criminal Background Investigation ( CBI ).
• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.
• If you are identified as a top military candidate or a veteran, you must provide a copy of your DD-214.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

90 Day Provision for Additional Vacancy:

When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool.
Pay Range
$29.23 - $36.54

Hours
Monday to Friday;
8:00 a.m. to 5:00 p.m.
Telework may be available after initial training period.
On-site training may be necessary for the first several weeks.
Job Close Date 03/24/2025 Type of Posting Reserved for City Employees Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Rd, Austin, TX 78704 Preferred Qualifications
Preferred Experience:

• Demonstrated experience conducting process analysis and writing standard operating procedures.
• Demonstrated experience documenting and training staff on processes and procedures and creating visual and/or instructional aids on complex topics.
• Proficiency with Microsoft applications including Microsoft Excel, Word, SharePoint and PowerPoint.
• Experience with training development or learning management programs, finance software, or similar (e.g., Advantage, e-Capris, e-Combs, Works, Articulate, LMS365, Workday Learning, TRAIN ).
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:
None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of performance measures, quality improvement programs and project management methods
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in using computers and related software applications
• Skill in data analysis and problem solving
• Ability to quickly recognize and analyze irregular data and situations
• Ability to work independently and with teams

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The Business Process Specialist position requires: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* Are you a current City of Austin employee?

• Yes
• No

* Please describe your experience conducting process analysis and writing standard operating procedures. In your answer, please include position(s) on your application where you have demonstrated this skill and detail what specific role you played.
(Open Ended Question)
* Please describe your direct experience with documenting and training staff on processes and procedures and creating visual and/or instructional aids on complex topics. In your answer, please include which position(s) on your application were where you gained this experience and detail the specific role you played and for how many years.
(Open Ended Question)
* Please describe your direct experience with Microsoft applications, including MS Excel, Word, and PowerPoint. In your answer, please include which position(s) on your application were where you gained this experience and detail the specific role you played and for how many years.
(Open Ended Question)
* Please describe your experience with training development or learning management programs, finance software, or similar (e.g., Advantage, e-Capris, e-Combs, Works, Articulate, LMS365, Workday Learning, TRAIN). In your answer, please include which position(s) on your application were where you gained this experience and detail the specific role you played.
(Open Ended Question)
* Do you have the ability to travel to more than one work location?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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