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Job Description
POSITION SUMMARY
Provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing, and communication devices, vehicle technology and phones.
This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees.
This job classification is in Management Category IV for benefits purposes, which includes five (5) additional Management Vacation days per calendar year and a monthly Employee Expense Allowance of $120.00.
ESSENTIAL JOB FUNCTIONS
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Installs, configures and troubleshoots desktop hardware, user software and computer peripherals
- Responds to support requests submitted through help desk, customer contact, and other support tiers or supervisor assignments
- Investigates, diagnoses and resolves problems for Level 1 and Level 2 technology systems, network, and voice teams before escalation
- Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
- Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel.
- May serve on the 24-hour after hours support helpline on a rotational basis
- Performs related work as required
JOB REQUIREMENTS & WORK ENVIRONMENT
MINIMUM JOB REQUIREMENTS:
Associate's Degree in Computer Science, Information Technology or a related fieldAt least two (2) years of experience in administering and supporting computer workstations, peripherals and associated operating systems Additional qualifying work experience may be substituted on a year-for-year basis for the required college education. A Bachelor’s degree may substitute for one (1) year of the required experience Possess or be able to obtain a valid State of Florida driver’s license within 30 days of hireThis position requires Holiday, night and/or weekend work in order to perform many dutiesIf claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application PREFERRED QUALIFICATIONS:- Audio/Visual equipment and troubleshooting experience
- Live and virtual event/meeting technical support experience
- Experience in implementing standards (SOPs) and documentation
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position involves medium physical demands, such as exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Ability to lift, carry, climb, bend, stoop, kneel, crouch, crawl, reach, walk, push, pull, grasp, stand and/or access areas where limited space is available. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HOW TO APPLY/ VETERAN INFORMATION
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment informationincluding our benefits package.
Click here for additional Federation of Public Employees managementbenefits.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
Closing Date/Time: 3/5/2025 11:59 PM Eastern -
ABOUT THE COMPANY
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City of Fort Lauderdale
Show moreJoin us in Fort Lauderdale, where career aspirations meet boundless opportunities in a city brimming with excitement and promise. As an employee of the City of Fort Lauderdale, you'll become part of a dynamic team dedicated to serving our vibrant community while enjoying the countless perks of living in a tropical paradise.
Imagine waking up to warm sunshine and ocean breezes before heading to work in one of the most picturesque cities in the United States. As an employee of the City of Fort Lauderdale, you'll not only thrive in a diverse and inclusive work environment but also benefit from a wealth of professional development opportunities and competitive compensation packages. Whether you're passionate about public service, urban planning, technology, or environmental sustainability, there's a fulfilling career path waiting for you here.
Beyond the workplace, Fort Lauderdale offers an unparalleled lifestyle that seamlessly blends work and play. With world-renowned beaches just moments away from your office and a vibrant cultural scene encompassing art galleries, museums, and entertainment venues, you'll find endless opportunities to unwind and recharge after a day's work. Join us in Fort Lauderdale, where every day is an adventure, and your career aspirations can flourish in a city that truly has it all. We’re the city you’ll never want to leave.
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