CUSTOMER SERVICE REPRESENTATIVE II (NON-CAREER)

DESCRIPTION

This is an unclassified, non-career position. Non-career employees are allowed a maximum of 1600 work hours available over a 12-month period. Non-career employees are not typically eligible for health/dental/vison benefits; however, may be eligible for sick leave benefits. This is an at-will temporary, part-time position.

THE DEPARTMENT

The Department of Community Development delivers a wide variety of programs and services to help create and maintain more safe, sustainable, and livable neighborhoods. T he department is comprised of five bureaus: Building and Safety, Code Enforcement, Housing and Neighborhood Services, and Administrative and Financial Services.

Our staff of more than 200 works tirelessly to serve the community through an array of policies and programs, including land use and development, affordable housing, environment and historic preservation, neighborhood improvement, and construction standards and safety. We are dedicated to mak ing a positive difference in our role to help transform Long Beach into a model urban community that honors its past and embraces the future.

THE POSITION

Under general direction of the Permit Center Supervisor , the Customer Service Representative II (Non - Career) is responsible for providing support and assistance to the Permit Center in the Building & Safety Bureau . The Building and Safety Bureau staff work to ensure the safety of our residents, businesses, and visitors by making sure that buildings are in compliance with all state and local building codes and standards. The Permit Division is committed to providing exceptional customer experience for residents, property and business owners, builders, investors, and visitors alike . The team is a highly supportive and collaborative team that works together to cross train on the various operational sections within our division . The successful candidate will be a highly organized professional who has a background in customer service , is self-sufficient with excellent office skills .

EXAMPLES OF DUTIES

The Customer Service Representative II (Non-Career) will:

• Provides customer support and assistance at the public permit processing center and over the phone regarding relatively routine questions about ordinances and codes, permit application process and procedures;
  

• Researches case histories, property ownership records, and other records and compiles data;
  

• Prepares and catalogs files for microfilming and/or records management system processing;
  

• Directs applicants to the appropriate City department or outside agencies, as necessary;
  

• Logs and processes complaints;
  

• Finals and/or voids permits in city records management system;
  

• Prepares Certificate of Occupancy, as required;
  

• Assists inspectors in coordinating inspection requests;
  

• Files records, documents, reports, and correspondence;
  

• Receives, opens and routes mail containing contractors workers compensation information and other departmental mail;
  

• Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software;
  

• Other related duties as assigned.
  

REQUIREMENTS TO FILE

EXPERIENCE

• One (1) or more years of full-time, paid experience performing customer service, clerical, cashiering, meter reading, data entry, billing and/or collections related duties.
  

IDEAL CANDIDATE:

• Highly organized multi-tasker .
  

• Excellent written/oral communication skills .
  

• Consistently exercises good judgment.
  

• Self-motivated and results oriented.
  

• Dedicated to quality customer service.
  

• Creative, strategic thinker .
  

• Ethical and integrity-based .
  

• Excellent interpersonal skills and ability to work on teams.
  

• Experience using Microsoft Office applications like Word and Excel.
  
  

SELECTION PROCEDURE

This recruitment will close at 11:59 PM Pacific Time on March 13, 2025. To be considered, please submit an online application, including a cover letter and resume, Applications that fail to include all necessary documents will be considered incomplete and will not be taken into consideration.

Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. For questions regarding this recruitment, please contact (562) 570-6913.

The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.

The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act

The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please contact (562) 570-6913.

For technical support with your governmentjobs.com application, please contact (855) 524-5627.

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Closing Date/Time: 3/13/2025 11:59 PM Pacific

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• City of Long Beach

• 5625707057

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