Neighborhood Services Technician I/II

THE POSITION

Want to play a vital role in keeping Rancho Cordova' neighborhoods safe and thriving?
The City of Rancho Cordova Neighborhood Services Division is looking for two (2) Neighborhood Services Technician I/II who are passionate about serving the community. In this role, you’ll help ensure our neighborhoods remain safe and vibrant by responding to questions about City policies and codes, assisting with enforcement efforts, conducting inspections, processing permits, and supporting administrative hearings. Of the two open positions, one technician will be assigned to the Code Enforcement division and the other to the Animal Services division, each providing essential support to officers and the community through case management, dispatching, and public outreach.

What You’ll Do:

Neighborhood Services Technicians - Code Enforcement:

• Assist Residents & Process Complaints - Respond to inquiries, educate the public on city ordinances, and manage citizen concerns.
• Support Officers with Case Management - Handle documentation, process notices/citations, track cases, and manage certified mail.
• Work Across Multiple Systems - Utilize platforms like Energov, Accela, County Parcel Viewer, Outlook, and USPS systems for daily operations.

Neighborhood Services Technicians - Animal Services:

• Process Licenses & Reports - Manage animal licenses, vaccine records, and bite reports while ensuring compliance with local regulations.
• Support Officers & Dispatch Operations - Handle centralized dispatch, process enforcement documents, and manage case documentation.
• Navigate Multiple Systems - Use platforms such as Energov, Chameleon, Pet Point, County Parcel Viewer, Outlook, and USPS systems.

Who We’re Looking For:

A detail-oriented professional with excellent customer service skills who is passionate about community impact. The ideal candidate has knowledge of basic math, data tracking, business communication, work safety practices, and is proficient with modern office equipment and software.

Ready to make a difference? APPLY TODAY!
Take the next steps in your career journey with the City of Rancho Cordova!

City employees enjoy a robust benefit plan for themselves and their families.
BENEFITS OF WORKING FOR THE CITY OF RANCHO CORDOVA

• Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
• 13 paid holidays per year.
• Universal Time Off (combined vacation and sick leave).
• CalPERS Retirement.
• Tuition Reimbursement up to $2,500/fiscal year
  • The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• Alternate work schedules available
• Onsite fitness area & many more employee perks.

City employees also enjoy the knowledge that their work matters to the residents, visitors and businesses in our community. See what some of employees have to say about working for the City of Rancho Cordova, by watching this short video:

The City of Rancho Cordova is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other characteristics protected by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

NS Technician I

• Receive and respond to public inquiries and complaints regarding City programs, policies, procedures, codes and code violation processes.
• Review, interpret and provide information and direction to the public regarding applicable local, state and federal regulations, codes, ordinances, documents, standards and guidelines.
• Assist department staff in the preparation of Requests for Proposals, letters, notices, and complaints .
• Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.
• Develop, maintain and archive a variety of files and records.
• Schedule meetings and inspections and maintain calendars for department staff; reserve and prepare conference rooms; prepare meeting agendas; attend meetings and take and publish meeting minutes.
• Assist with the coordination of Administrative Hearings; provide administrative support to department staff by pulling and organizing necessary files, reports and documentation and performing redaction.

One position will be assigned to the Animal Services Division. Duties include, but are not limited to the following:

• Review, interpret and provide information and direction to the public regarding Animal Services programs.
• Assist in joint inspections or independent customer contact inspections in the field on occasion, assisting with photos, documentation and related duties.
• Act as a liaison to residents, animal shelters, animal hospitals, outside agencies and service providers.
• Assist with preparing budget and financial draft reports; memorandums of understanding, grant applications or contracts; assist with grant tracking and administration.
• Organize, manage, and inventory supplies.
• Perform other related duties as assigned.

See the Job Description for a more complete list of Essential Duties and Responsibilities.

NS Technician II - performs all of the duties of Technician I, plus the following:

• Assist Code Enforcement and/or Animal Services Officers with record-keeping, scheduling, administrative hearings, and field inspections.
• Assist and support Neighborhood Services programs such as weed abatement and cart retrieval among others, including field inspections, documentation and reporting.
• Research, compile and analyze data for special projects and various reports.
• Assist with and support on-the-job training of Technician I.

See the Job Description for a more complete list of Essential Duties and Responsibilities.

EMPLOYMENT STANDARDS & MINIMUM QUALIFICATIONS

Minimum Qualifications: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

NS Technician I - $25.97 - $31.76
Education: Equivalent to the completion of 12th grade or a higher-level degree.
AND
Experience: Two (2) years of experience performing customer service and clerical functions preferably related to construction/building/design trades, animal care, or related fields. Experience in a public agency is preferred but not required.

NS Technician II - $28.56 - $34.94
Education: Equivalent to 30 semester units from an accredited college or university with coursework in a related field which includes 12 semester units in mathematics, construction, building inspection, plan review, animal science, or other related fields.
OR

Possession of a Permit Technician Certificate from the International Code Council (ICC) or an accredited certifying organization.

Experience: One (1) year of full-time working experience as a Technician I at the City of Rancho Cordova
OR

Two (2) years of directly related experience performing customer service at a public counter issuing permits, explaining and applying the applicable regulations, codes and guidelines, and working with database and permit tracking systems. OR
Two (2) years of directly related experience performing customer service at a public counter explaining general animal care, preventative measures in an animal
shelter and/or veterinary office.

See the Job Description for a more complete list of Employment Standards & Minimum Qualifications.

PHYSICAL WORKING CONDITIONS AND REQUIREMENTS

Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 30 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in a vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

FLSA - Non-exempt status

Equal Opportunity Employer

The City of Rancho Cordova complies with the letter and spirit of the Equal Employment Opportunity and Americans with Disabilities laws in its employment process. Please advise the Human Resources Department of any reasonable accommodation you need in order to participate in the City’s application process.

HumanResources@CityofRanchoCordova.org

NON-EXEMPT EMPLOYEE BENEFIT SUMMARY

CALPERS Retirement

Tier 1: Employees hired prior to December 31, 2012, and "Classic Members" hired subsequently with less than a six-month break in service, are provided 2.7% at 55 retirement formula. City employees pay the full 8% of their base pay toward this retirement benefit.

Tier 2: Due to the Public Employees' Pension Reform Act of 2013 (Assembly Bill 340), new MISC members hired after January 1, 2013, or "Classic Members" with a break in service of more than 6 months, are eligible for the 2% @ 62 CalPERS retirement formula and are required to pay a 7.75% contribution toward the PERS benefit. (Note: the employee contribution will change as the cost of the benefit changes, since the employee is required to pay half the normal cost.)

1959 Survivor Benefit (Indexed Level)
The 1959 Survivor Benefit provides a monthly allowance to eligible survivors of members who die while actively employed. The monthly benefit payable to survivors in the Indexed Level increases by 2% each year. Benefit amounts as 2025 are $820, $1,641 and $2,461 for 1, 2, or 3 eligible survivors.

457 and 401(a) Deferred Compensation Plan

• City will contribute $23.08 per pay period into the 457 Deferred Compensation Plan on behalf of the employee.
• City will match up to 3% of the base salary for employees who participate in the 457 plan. City match is placed in a 401(a) plan. There is no vesting period.
• Employees may also voluntarily participate in the 401(a) defined contribution retirement program; however, election must be made upon hire and is irrevocable during employment with the city.

Health Insurance (medical, dental and vision) - The City offers a "cafeteria plan," which includes a monthly medical stipend the employee may apply toward premiums for medical, dental and vision.

Cash-in-lieu - If your total health, vision and/or dental premium costs are lower than $300, you may receive the difference as cash in lieu up to a total of $300. If you do not need to purchase medical, dental or vision benefits from the City, you are eligible for a total of $300 cash in lieu per month.

Medical Benefits

Retiree Health - CalPERS plans made available, and retiree medical contribution offered toward the cost of the plan. In 2025, the retiree medical contribution is $158.00 per month. The retiree medical contribution will continue to increase until it is equal to the minimum contribution required by CalPERS for the employer to pay on behalf of an employee.

Dental -Delta Dental PPO

• Deductibles $50 per person each calendar year
• Maximums $1,500 - $2,500 per person each calendar year
• Preventative services - 100% covered
• Basic services - 80% covered
• Major services - 50% covered
• Waiting Period(s) - None

Vision - Vision Service Plan (VSP)

Flexible Spending Account (FSA)

• Medical FSA for the plan year is $3,300 (maximum)
• Dependent Care FSA for the plan year is $5,000 (maximum)

Universal Time Off (UTO) - vacation and sick leave combined

Universal Time Off Cash Out - Employees may cash out up to 80 hours in fiscal year 24/25.

Bereavement Leave - On the date of hire, employees are entitled to 24 hours of Bereavement Leave per event due to the death of a member of an employee's immediate family.

Holidays - 13 Holidays per year.

Winter Break - Reviewed by the City Manager each year.

Life Insurance - $50,000 life insurance policy

• Life price per $1,000 $0.109
• AD&D price per $1,000 $0.205

Long Term Disability

• LTD price per $100 $0.0145
• 60% of earnings up to $7,500
• 90 day benefit waiting period

Social Security - No
Employees do not pay into and earn credit toward future benefits in Social Security, since the City offers an IRS qualifying retirement plan. Medicare benefits, however, will not be affected.

Employee Assistant Plan (EAP) - Available to employee and immediate family. Includes concierge, financial and legal services.

Wellness Program - On-site fitness room, shower and lockers and ping pong tables available for employee use.

Tuition Reimbursement - Up to $2,500 per fiscal year.

Training and Development - Available and encouraged for each employee.

Updated January 2025

Closing Date/Time: 3/16/2025 11:59 PM Pacific

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• City of Rancho Cordova

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