Business Process Specialist (Human Resources)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

None
Notes to Applicants

Position Overview


The Business Process Specialist plays a critical role in ensuring employee compliance with various certifications, including TCEQ , CDL driver requirements, drug testing, and addressing employee relations concerns. This position will create data analytics for the Human Resources Division. This position reports to the Human Resources Manager III , who oversees the Human Resources Services Division ( HRSD ) within Austin Water.

The HRSD leads key functions for Austin Water’s approximately 1,400 employees, including recruitment, leave administration, employee relations, payroll, ADA accommodations, compensation, and talent development.

The Business Process Specialist will act as the primary liaison with the City of Austin’s Human Resources Department on employee compliance matters. They will collaborate with employees and management to provide clear guidance, ensuring adherence to policies and successful compliance across the department.

Key responsibilities include:

• Understanding and ensuring compliance with City of Austin policies, procedures, and applicable state and federal employment laws.
• Managing multiple priorities with attention to detail.
• Providing QA/QC support for the Employee Relations Team.
• Authoring, editing, and updating ad-hoc and recurring reports.
• Querying and analyzing data as needed for the HRSD division.

This role requires exceptional organizational skills, strong communication abilities, and a proactive approach to maintaining compliance and supporting departmental objectives.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing a City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Do not use the phrase, “see résumé” to complete your employment application. That will be considered incomplete. Incomplete applications will not be considered.
• A resume and cover letter are required, but will not substitute for a complete employment application. Please include contact information from previous employers. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected for interview

• Your skill level in some of the competency areas for this job - specifically Microsoft Excel, PowerPoint, Word, and Business Writing will be assessed through skills testing with a required minimum passing score of 70%.

If you are selected for hire:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• A criminal background investigation is required.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.
Pay Range
$29.23 - $36.54

Hours
8:00 a.m. - 5:00 p.m.
Monday-Friday, with some flexibility.
Job Close Date 02/27/2025 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center - 625 East 10th Street, Austin, TX Preferred Qualifications
Preferred Experience:

• Experience with databases and spreadsheets, including gathering data from various sources, data entry, and analysis to produce reports and presentations.
• Experience with Human Resources functions
• Experience providing support to senior level management and maintaining high level of confidentiality, as well as collaborating with other program area offices.
• Strong verbal & written communication skills and the ability to communicate effectively with different levels of an organization.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and skilled in SharePoint administration.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities- Supervision and/or Leadership Exercised:

None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of performance measures, quality improvement programs and project management methods

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in using computers and related software applications

• Skill in data analysis and problem solving

• Ability to quickly recognize and analyze irregular data and situations

• Ability to work independently and with teams

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* Minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year of experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* How many years of experience do you have with databases and spreadsheets, including gathering data from various sources, data entry, and analysis to produce reports and presentations?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* How many years of experience do you have with Human Resources functions?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* What is your proficiency level with Microsoft Office (Word, Excel, PowerPoint, Outlook) and SharePoint?

• None
• Basic
• Intermediate
• Advanced
• Expert

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

• Yes
• No

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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