Senior Social Service Information Systems Analyst

The Position

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

The Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for a Senior Social Service Information Systems Analyst.
The Senior Social Service Information Systems Analyst analyzes, evaluates, plans, designs, implements, and manages systems that support the administration of the Employment and Human Services Department’s (EHSD) benefit and service delivery programs. They collaborate with multi-county representatives to gather and validate requirements, implement systems and enhancements, and address interface needs. Additionally, they act as project managers to implement automated solutions and facilitate their integration into the business model. They also analyze data and use software tools to create custom reports from multiple source systems.

As part of the EHSD CalSAWS team, the Social Service Information Systems Analyst will play a pivotal role in analyzing system performance, supporting users, and driving innovations that improve outcomes for clients and staff. This position offers a unique opportunity to work on a state-of-the-art system that directly impacts the well-being of thousands of residents while contributing to the advancement of public service technology.

We are looking for someone who is:

• Strong in analytical skills: The ability to assess and interpret data to support social service program objectives and make informed decisions.
• Technically proficient: Knowledge of information systems, database management, and software applications used in social services, such as case management systems and data analytics tools.
• Detail-oriented: The capacity to ensure accuracy and reliability in data collection, analysis, and reporting.
• A problem solver: The ability to identify system inefficiencies or issues and implement effective solutions.
• An effective communicator: The ability to clearly convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• Knowledgeable about social services: An understanding of social service policies, programs, and client needs to align technology solutions with organizational goals.
• Adaptable: A willingness to learn new technologies and respond to evolving system requirements and organizational needs.

What you may be responsible for:

• Data management and compliance reporting: Manage and analyze data to generate required reports for state and federal compliance, ensuring accuracy and timeliness.
• Stakeholder collaboration: Collaborate with EHSD program managers, frontline staff, and IT teams to identify and address system needs, ensuring alignment with county and state requirements.
• Training and user support: Develop user-friendly documentation and provide training sessions for EHSD staff to ensure effective use of information systems and compliance with policies.
• Technical support and issue resolution: Provide technical support to EHSD staff, troubleshoot CalSAWS system issues, and implement timely solutions to minimize service disruptions.
• Process improvement initiatives: Analyze and recommend enhancements to EHSD process workflows to improve service delivery and operational efficiency, focusing on the needs of Contra Costa County residents.

A few reasons you might love this job:

• Meaningful impact on the community: Contribute to improving the lives of Contra Costa County residents by supporting programs such as CalWORKs, Medi-Cal, and CalFresh, which provide critical resources to families and individuals in need.
• Collaborative and supportive environment: Work with a dedicated team of professionals who are passionate about social service delivery and the effective use of technology to meet the County’s mission of serving its community.
• Opportunities for professional growth: Enhance your technical and analytical skills by working on diverse projects, from system upgrades to data analysis, while staying updated on cutting-edge technology in public service.
• Challenging and rewarding work: Engage in complex problem-solving and innovative system design that directly contribute to the efficiency of social service programs and the betterment of public service delivery.

A few challenges you might face in this job:

• Balancing multiple priorities: Managing competing demands from various programs and stakeholders while meeting deadlines for system updates, data analysis, and compliance reporting.
• Managing stakeholder expectations: Working with diverse groups, such as program managers, IT teams, and end users, who may have different needs, priorities, and levels of technical expertise.
• Troubleshooting under pressure: Resolving critical system issues or data discrepancies promptly to minimize service interruptions that could directly impact the community.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Professional & Technical Expertise: Applying technical subject matter to the job
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Leadership: Guiding and encouraging others to accomplish a common goal
• Teamwork: Collaborating with others to achieve shared goals
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

You can read the complete job description at: www.cccounty/hr
The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

License Required: Candidates must possess and maintain throughout the duration of employment a valid California Motor Vehicle Operator's License. Out of state, valid Motor Vehicle Operator's License will be accepted during the application process.

Education: Possession of a baccalaureate degree from an accredited college or university 1) with a major in computer science, management information systems, or a closely related field or, 2) with a major in social services, public or business administration, or closely related field and nine-semester units, or equivalent, in systems analysis, data processing, project management, data management, custom report development using software tools, or closely related subjects.

Experience: Three years of full-time experience in systems planning, analysis, design, development, implementation, maintenance, operations, or project management in collaboration with business and technical staff.

Substitution: Additional qualifying experience of the type noted above may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

Desirable Qualifications:

• Experience with Social Services Systems: Hands-on experience with platforms such as CalSAWS or other social services management systems commonly used in California.
• Data Analysis Skills: Proficiency in data analysis tools, including SQL, Tableau, or Power BI, enabling efficient reporting and insights for program support.
• Knowledge of Regulations: Familiarity with federal and state regulations, including HIPAA, Medi-Cal policies, and other compliance frameworks specific to social services.
• Advanced Education: A bachelor's or master’s degree in fields such as Information Systems, Public Administration, or a related discipline.

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Online Virtual Interview: Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70% or higher on each of the oral interview competencies, as well as an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Senior Social Service Information Systems Analyst classification. (Weighted 100%)

The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at Flor.Robb@hrd.cccounty.us. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.


CONVICTION HISTORY
A fter you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 2/26/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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