Meter Reader Collector (Bilingual - Spanish)

Description

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community.

Under general supervision, performs routine and accurate reading of water meters throughout the City.

Essential Functions Include But Are Not Limited To

On an assigned route, reads water meters of different makes and types and records water meter reading on electronic hand held unit. Memorizes and records trouble codes relating to meter reading. Memorizes various routes and meter locations. Places record of new meters in proper sequence for account and sequence number assignment. Reassigns meter reading order for more efficient reading. Turns water meters off or on and records reads, and responds to service calls after regular work hours. Calls on customers to collect bills for delinquent Municipal Utility Services and to notify of impending water service shut-off. Provides receipts and is accountable for moneys collected. When in the office, accesses customer accounts on work station computer terminal and when in the field via mobile device(s). Maintains contact with office via voice, text and email. Clears condensation and plant material from meter face and dirt from meter box, entering underground meter vaults to do so when necessary. Keeps basic records and makes basic calculations. Operates City-assigned car or light truck. Responds to and investigates customer complaints such as excessive water consumption. May be called on to assist at the Customer Service Counter. Performs related functions as assigned.

Minimum Qualifications

Must currently be a City of Santa Ana employee. Education equivalent to completion of the twelfth grade and one year of experience in work involving collections or frequent public contact in stressful situations or any equivalent combination of training and experience which provides the following abilities:
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Ability to: Follow oral and written instructions, memorize city routes and streets, read and record figures accurately and legibly, learn computer terminal functions and customer information service system, electronic hand held unit, and mobile device operations, investigate and handle citizen complaints courteously and tactfully, compose basic reports using Microsoft Office Applications (Outlook, Word, Excel) at an intermediate level, perform duties involving extensive walking, bending, kneeling, ladder climbing, and heavy lifting.
SPECIAL REQUIREMENTS Must possess and keep current a valid California Class C Driver's License. Ability to lift up to 75 lbs. Willingness and ability to respond to service calls after regular hours, including evenings and weekends.
Must be bilingual in English and Spanish.
SPECIAL WORKING CONDITIONS Works outdoors, sometimes in inclement weather.

Selection Process

All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide .

Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Written Examination (Tentatively scheduled for the week of February 24, 2025): (Weight of 50%) which may include questions on data analysis, meter reading, vehicle operation and safety, public relations, following directions, recognizing figures and map reading.

Oral Interview Examination (Tentatively scheduled for March 11, 2025) : (Weight of 50%) will evaluate the candidates' experience, training, education and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list.

Candidates must achieve a passing score in every component of the selection process and pass the bilingual oral fluency exam in Spanish in order to be placed on the eligible list. The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Please visit the following website to view the summary of comprehensive benefits!

Summary of Benefits

(under SEIU)

NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.

Closing Date/Time: 2/24/2025 11:59 PM Pacific

• 

• City of Santa Ana

• 714-647-5340

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