Senior Airport Communications Operator (Gate Control)

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED
Division/Section: Bush Intercontinental (IAH) /Terminal Management - International Services
Workdays & Hours: * Varied (Shift work, including rotation, weekends, and holidays) subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated.

The purpose of this position is to ensure airlines and customers are granted proper access to common use facilities including aircraft parking, ticket counters, gate check-in podiums and baggage carousels in accordance with established policy while providing exceptional internal and external customer service. Gate Control serves as a coordination center to facilitate all common use facilities in Terminal A, D and FIS by utilizing various forms of communications equipment such as phones, radios, cameras, and software. Gate control serves a wide scope of internal and external customers including, but not limited to the airlines, regulatory agencies, tenants, and contractors.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The responsibilities of the Senior Airport Communications Operator include but are not limited to:

• Handles most serious requests and emergencies. Functions as a lead during emergency situations.
• Trains telecommunicators on routine functions in the communications center. Provides relief and assists telecommunicators in resolving problems with equipment.
• Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies. Maintains daily log of calls.
• Receives and directs public distress calls for lost and locked vehicles, tows, stuck elevators, and maintenance calls for airport injuries, parking meters, ticket spitters, traffic signs and traffic, and weather conditions.
• Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions, and major natural disasters. May provide prearrival instructions to callers. Maintains a log of emergency activity during shift.
• Enters domestic and international airline schedules into an information display system. Reviews and updates daily flight data, aircraft gate and baggage carousel assignments, and schedule changes.
• Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees, or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building, and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
• Tests and initiates work orders for repair of communication and alarm equipment and backup systems to ensure serviceability.
• Ensures field reports concerning emergency activity are routed to appropriate personnel.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

LICENSE REQUIREMENTS
None

PREFERENCES

A minimum of an Associate degree in an Aviation field is preferred. Prior experience in a fast-paced airline or airport environment working with customers and irregular operations and changing flight schedules. Should be detailed oriented, ability to multi-task, work with no supervision, good decision making, creative thought process, and able to work with various levels of management within the airport and airlines.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve an application review and/or interview. The department may administer skills assessment tests.

SAFETY IMPACT POSITION
YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.

Pay Grade 16

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1858).

If you need special services or accommodations, call (281-233-1858). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 2/14/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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