ADMINISTRATIVE SERVICES MANAGER II (Class/Comp) / Emergency Appointment Homelessness

Position/Program Information

TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY

Applications will be accepted from February 6, 2025, at 8:00 a.m. until February 20, 2025, at 5:00 p.m.

EXAM NUMBER: C1003G-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Public Works is seeking qualified candidates to fill emergency Administrative Services Manager II vacancy related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager II.

Essential Job Functions

An Administrative Services Manager II for this vacancy is responsible for a combination of the following job functions:

• Provides administrative and technical supervision to staff performing a full range of difficult and complex analytical classification assignments supporting both direct and indirect services and programs that benefit People Experiencing Homelessness (PEH).
  
  
• Provides technical direction to division managers inquiring on the process of reorganizations, new position requests, and Out-of-Class or Additional Responsibilities bonuses in accordance with departmental procedures, PPG, and/or various Memoranda of Understanding (MOU).
  
  
• Participates in interviewing and selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies.
  
  
• Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes.
  
  
• Uses qualitative and/or quantitative analytical methods in order to identify and evaluate highly complex issues, summarize findings and draw fact-based conclusions often based upon large amounts of ambiguous and/or conflicting information.
  
  
• Interacts with a variety of individuals (e.g., managers, representatives of external agencies/organizations), participates in meetings, making presentations, and coordinating activities with County and departmental staff, consultants, outside agencies, etc., to ensure that work assignments, especially those focused on PEH-related initiatives, are successfully completed.
  
  

• Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements.

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

REQUIRED COMPETENCIES AND QUALIFICATION STANDARDS:

GENERAL COMPETENCIES:
Knowledge:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination - Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.

Time Management - Managing one's own time and the time of others.

Instructing - Teaching others how to do something.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Requirements

MINIMUM REQUIREMENTS:
Option I: A bachelor's degree from an accredited* college or university -AND- Three years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst** or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely related administrative field.

Option II: Five years of experience performing analytical assignments, two years of which must have been at the level of a journey-level analyst** or higher, within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely related administrative field.

You MUST meet the requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENT INFORMATION:
* In order to receive credit for the required degree/coursework, you must include a legible copy of the diploma, certificate, transcripts, or letter from the accredited institution at the time of filing or within five (5) business days of filing. Unofficial transcripts are acceptable; however, official transcripts will be required at the time of appointment. ( Accreditation Information ).

Applications from persons with degrees from foreign universities will be accepted ONLY if evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluation, Inc. (AICE). A transcript submitted that is expressed in a language other than English will NOT be accepted and may result in your application being rejected.

If you are unable to attach the required documents, please e-mail them to pwexams@dpw.lacounty.gov within five (5) business days of filing. Include the exam number, and exam title in the Subject line of your e-mail.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

**Journey-level analyst work involves the independent performance of work assignments which require the use of sound professional judgment, initiative and creativity in identifying and selecting research and analytical methods and techniques to address and resolve complex, controversial, and/or sensitive problems related to administrative functions such as human resources, budget, finance, contracts and other closely related administrative functional areas.

Note: For a fuller description of journey-level analytical work, refer to Los Angeles County's Administrative Services Manager I class (Item #1002) .

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method or transportation when needed to carry out job-related essential functions.

PHYSICAL EXPECTATIONS:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

DESIRABLE QUALIFICATIONS:

• Comprehensive knowledge of Los Angeles County Code, Civil Service Rules, and Department of Human Resources Policies, Procedures and Guidelines related to classification.
• Familiar with systems such as Enterprise, ePAR, Performance Net to retrieve data and create reports.
• Strong organizational skills and ability to proactively assess priorities to meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong written, verbal, and interpersonal communication skills.
• A sense of discretion and sensitivity to highly confidential information.
• Resourcefulness, ability to take initiative and work independently.

Additional Information

EXAM CONTENT:
Before the end of your emergency assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION & FILING INFORMATION:
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment is still open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

All notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add abatungbakal@dpw.lacounty.gov , PWexams@dpw.lacounty.gov , noreply@governmentjobs.com , and info@governmentjobs.com , as well as the domains dpw.lacounty.gov and hr.lacounty.gov , to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record.

SPECIAL INFORMATION: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION.

CONTACT INFORMATION:
Dept Contact Name: Airess Batungbakal
Dept Contact Phone: (626) 458-2141
Dept Contact Email: PWexams@dpw.lacounty.gov
Teletype Number: (626) 282-7829

For detailed information, please click here

Closing Date/Time: 2/20/2025 5:00 PM Pacific

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• Los Angeles County

• (800) 970-5478

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