Support Services Assistant - Extra-Help Support Services Assistant

Merced County, CA
Merced, California United States  View Map
Posted: Jan 30, 2025
  • Salary: $44,304.00 - $53,892.80 Annually USD
  • Full Time
  • Clerical and Administrative Support
  • Job Description

    Examples of Duties

    This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $21.30 per hour.
    Duties may include, but are not limited to, the following:
    • May provide lead direction to other clerical support staff.
    • Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions.
    • Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department.
    • Inputs a variety of data and information into personal computer software and generates reports and documents.
    • Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages.
    • Coordinates with Department supervisors and management in producing and maintaining project files, information systems, and composing and creating reports.
    • Performs a variety of complex administrative, office support and para-professional functions.
    • Revises and updates existing personal computer applications and information systems.
    • Gathers data, conducts surveys, and prepares reports. Also develops graphics for presentations and studies.
    • Creates complex spreadsheets, report formats, forms, and record maintenance systems.
    • Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and management staff as appropriate.
    • Assists in special projects designated by the department.


    Minimum Qualifications

    EITHER, I

    Experience:
    Three (3) years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software.

    OR, II

    Education:
    Equivalent to completion of a two (2) year Associate Degree from an accredited college or university with at least twenty-four (24) units in Office Administration or another closely related field.

    AND

    Experience:
    One (1) year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County.

    Essential Functions

    ESSENTIAL FUNCTIONS
    • Operate a personal computer and other modern office equipment.
    • Communicate effectively with others in person and over the telephone.
    • Conduct research and develop appropriate correspondence.
    • Maintain confidential information in accordance with legal standards and/or County regulations.
    • Perform job duties under stressful conditions and respond appropriately to situations.
    • Maintain confidential information in accordance with legal standards and/or County regulations.
    • Meet deadlines under stressful conditions.
    • Resolve conflicts and respond appropriately to complaints.
    • Complete multiple priority projects with conflicting deadlines.
    • Frequent use of depth perception, peripheral vision and color perception.
    • Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
    • Occasionally kneel, bend, twist, squat, balance and crawl.
    • Frequent use of hand-eye coordination.
    • Frequent use of data entry device including repetitive hand and arm motion.
    • Occasionally lift and carry up to 40 pounds.
    • Normal dexterity, frequent holding and grasping.

    • Regular attendance is an essential function.

    Knowledge of:
    • Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions.
    • Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned.
    • Software packages to develop applications which support a Department's functions and business.
    • Modern office practices, procedures, and equipment.
    • Filing and recordkeeping methods and procedures.
    • Methods and techniques used to research, evaluate, gather, organize, and arrange data.
    • Correct English usage, spelling, grammar, and punctuation.

    Ability to:
    • Operate personal computer equipment and applicable software programs.
    • Use software to design, develop and modify applications which support a Department's business and administrative functions.
    • Understand, interpret, and apply detailed instructions and software manuals.
    • Gather data and prepare and maintain accurate reports and records, including statistical information.
    • Make arithmetical calculations quickly and accurately.
    • Organize work schedules and budget time efficiently.
    • Work productively under timelines and interruptions.
    • Coordinate assigned responsibilities with other staff and County departments.
    • Exercise tact when dealing with others and responding to a variety of information requests.
    • Establish and maintain cooperative working relationships.



    HOLIDAYS & LEAVES
    VACATION

    10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

    SICK LEAVE

    0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

    HOLIDAYS

    Twelve paid holidays annually plus two optional holidays.

    BEREAVEMENT LEAVE

    Five (5) regularly scheduled workdays.


    INSURANCE
    HEALTH INSURANCE
    Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.
    • Anthem 500 EPO
    • Anthem 1500 EPO
    • Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
    • Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)
    Dental Insurance -Delta Dental
    • County pays 100% of the premium for employees and 50% for dependent(s)
    Vision Insurance - VSP
    • County pays 100% of the premium for employees and 50% for dependent(s)
    DISABILITY INSURANCE

    State Disability Insurance (SDI)
    Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.

    LIFE INSURANCE

    County-paid Life and Accidental Death & Dismemberment Insurance

    • Represented Employees $10,000

    Voluntary Term and Whole Life Insurance are available - premium paid by employee

    RETIREMENT
    DEFERRED COMPENSATION

    The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.

    MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION


    The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.

    EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.

    EMPLOYEE PROGRAMS
    EMPLOYEE ASSISTANCE PROGRAM (EAP)

    Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

    EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

    The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

    THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

    For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682


    Closing Date/Time: Continuous
  • ABOUT THE COMPANY

    • Merced County
    • Merced County

    Merced County, located in the heart of California's Central Valley, offers a unique blend of vibrant agricultural heritage and modern development. Known as the "Gateway to Yosemite," Merced County is surrounded by breathtaking natural beauty, including nearby national parks, lush farmlands, and scenic rivers. The county's strategic location provides easy access to major urban centers like San Francisco, Sacramento, and Fresno, making it an ideal hub for both business and leisure. With a diverse economy anchored by agriculture, education, healthcare, and manufacturing, Merced County offers ample opportunities for career growth and professional development. The presence of the University of California, Merced, further enhances the county's reputation as a center for innovation and research, attracting top talent and fostering a dynamic workforce.

    In addition to its economic strengths, Merced County boasts a high quality of life with a strong sense of community. Residents enjoy affordable housing, a lower cost of living compared to many other parts of California, and a family-friendly environment with excellent schools and recreational facilities. The county's rich cultural heritage is celebrated through numerous festivals, farmers' markets, and community events, creating a welcoming atmosphere for newcomers. With its combination of economic opportunity, educational excellence, and a supportive community, Merced County is not just a great place to work but also a wonderful place to live and thrive.

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