Business Process Consultant Senior

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

None.
Notes to Applicants
In this role, you will help the Transportation and Public Works Department ( TPW ) complete innovative continuous improvement projects that align to the mission, vision, values, and goals of the department.

As a thought leader, you will foster a culture of innovation by participating in and leading various projects, improvement sessions, after action reviews, and other meetings that result in the development of recommendations and implementation plans that enhance overall performance and customer satisfaction. Additionally, you will support the department in achieving its re-accreditation with the American Public Works Association ( APWA ).
This position is part of the Office of Performance Management, a team of internal consultants that deliver strategy, innovation, and data analytics services in TPW .

Additional Information:
This position is considered “essential” to maintain critical operations and core services, including public health, safety and utility services, in the event of an emergency. This means employees in this position will be required to report to work even in the event of bad weather, natural disaster, or other unforeseen circumstances that necessitate an emergency closure of City operations.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.
Pay Range
$37.63 - $47.98

Hours
Monday through Friday; 8:00 a.m. to 5:00 p.m.
*Hours may vary depending on departmental needs and initiatives.
Job Close Date 02/05/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd Preferred Qualifications

• Experience developing, overseeing, and implementing strategies and frameworks to drive creative thinking and problem-solving.
• Experience collaborating with executives, managers, and frontline staff to facilitate their involvement in continuous improvement projects.
• Experience leading and/or supporting American Public Works Association, International Organization for Standardization ( ISO ) or other accreditation efforts.
• Experience leading continuous improvement projects that align to organizational priorities, identifying inefficiencies and areas for enhancement.
• Experience establishing mechanisms for collecting feedback from stakeholders and incorporating their insights into ongoing projects.
• Experience supporting with the development and improvement of division/departmental practices and procedures.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet this minimum requirement?

• Yes
• No

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Please describe your experience designing, implementing, and integrating enterprise-wide continuous improvement initiatives.
(Open Ended Question)
* Please describe your experience leading and/or supporting accreditation efforts such as American Public Works Association (APWA), International Organization for Standardization (ISO) or other, working cross departmentally, with multiple levels of the organization.
(Open Ended Question)
* All applicants applying for this job posting should submit a complete application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application. Your application will be considered incomplete if your application states “see resume”. Do you understand these statements?

• I acknowledge that I understand these statements.

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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