PUBLIC SERVICES SPECIALIST

ABOUT THE POSITION

Clark County is seeking qualified candidates to apply for the Public Services Specialist position. This position acts as the first public contact person for callers and/or visitors to various County offices; provides factual information to the public regarding County functions and activities; performs a variety of basic office support/revenue related/operational duties.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment.

Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be Bond Funded. Bond Funded positions are subject to continuation based on availability of bond funds and the employee will be terminated without right of appeal when such funds are no longer available.

Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedule of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be non-union positions and are excluded from membership in the union.

MINIMUM REQUIREMENTS

Education and Experience: Equivalent to graduation from high school AND two (2) years of full-time demonstrated reception or telephone operations experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

• Deals with visitors and callers who may have significant problems or require specialized services or in situations where relations are often confrontational or strained.
• Determines the nature of the visit or the problem and explains detailed policies, procedures and regulations related to the department to which assigned; disseminates, explains and receives applications and printed materials related to the function or program to which assigned.
• Answers the telephone for an office or offices; determines the nature of the call; directs callers to the proper person or takes messages.
• Interviews individuals to obtain basic information; may determine eligibility for specified programs following specific guidelines.
• Provides factual information regarding the functions, activities, policies and procedures of the department to which assigned.
• May log calls, assist in placing long-distance or other calls, or assist County or agency staff in using telephone equipment special applications.
• Makes a preliminary check to determine the cause of telephone malfunctions; notifies the proper repair staff or service.
• Performs a variety of basic office support duties such as collating materials, distributing incoming mail, preparing materials for mailing, completing forms, proofreading typed or printed materials, and/or typing correspondence reports and other materials.
• Keeps apprised of office activities and functions so as to communicate this information to the public. Uses a computer to verify information and may make simple updates.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team; may assist in the formulation of program policies and procedures.
• May instruct other office staff in the use of telephone equipment.
• May provide relief and assistance to other office support assignments.

PHYSICAL DEMANDS

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. May be required to remain seated for prolonged periods of time. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

• Flexible Schedules including 4/10 options
• More Money in Your Pocket
  • 100% Employer Paid Defined Benefit Retirement
  • No Social Security Deduction
  • No State Income Taxes

Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)

• Medical - Employer pays 90% of premium
  • Pharmacy Benefits (30, 90-day retail or mail order fills)
  • 24/7 Telephone Advice Nurse - no employee cost
  • Teledoc, Doctoroo, and Dispatch Health

Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include:

• 13Paid Holidays includinga Floating Birthday Holiday
• Paid Vacation Leave
• Paid Sick Leave
• Holiday Leave

Other leave options

• Catastrophic Leave
• Parental Leave - Up to 90 days

Wide Variety of Voluntary Benefits that include

• Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
• Trustmark - Permanent Life Insurance benefits and long-term care.
• Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
• TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
• Morgan Stanley - Deferred Compensation Plan

Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

Closing Date/Time: 2/11/2025 5:01 PM Pacific

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• Clark County

• 702-455-4565

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