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Job Description
Under close supervision, provides specialized hardware, software, and network support to City computer users and troubleshoots any computer-related problems.
This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. Incumbents in this class may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
TASKS- Provides technical support to City computer users;
- Installs, maintains, and upgrades computer hardware and software;
- Sets up new users, local profiles, and emails;
- Distributes network identities to City staff for access to computer programs and software;
- Provides specialized user support services, including diagnosis and resolution of problems and malfunctions in computer applications.
- Troubleshoots hardware or software problems; researches and evaluates computer and network hardware and software to determine utilization;
- Assists in optimizing computer and network performance;
- Monitors network for reliability and availability;
- Tracks, records, and maintains inventory and warehouse stock.
QUALIFICATIONS
A+ Certifications combined with college-level course work in Computer Science OR an equivalent combination of education and professional experience.
KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS- Knowledgeable of computer hardware and software installation techniques, technical upgrades for computer and network-related hardware and software, and of record-keeping techniques and principles;
- Skilled in evaluating computer and network utilization and performance, in technical problem solving and troubleshooting, following oral and written instructions in English, and establishing and maintaining productive working relationships with both external and internal customers;
- Ability to perform essential duties with little supervision, maintain professionalism in adverse conditions, and effectively communicate verbally and in writing in English
THE SELECTION PROCESS
Applicants whose experience best meets the city's needs will be invited to participate in the examination for this position. Candidates must have access to a computer with internet, video, and audio capabilities to participate in our examination process. The examination may consist of one or more of the following: (1) Training & Experience Evaluation, (2) Writing Exercise, and (3) Qualifications Appraisal Interview with a panel of subject matter experts. Candidates must receive a score of 70 or higher to have their names placed on the active eligibility list for one year. The top three ranks on the Eligibility List will have their application materials forwarded to the hiring authority for a selection interview.
The City of Inglewood is an Equal Opportunity Employer. It does not discriminate by age, sex, race, religion, national origin, marital status, or handicap status in its employment actions, decisions, policies, and practic es. -
ABOUT THE COMPANY
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City of Inglewood
Show moreThe 9-square mile city has a population of 120,000 and is located near the LAX airport, Harbor, and major freeways. Inglewood is home to the Forum, two major hospitals, and many beautiful park facilities. The City employs over 525 full-time staff, including a full-service Police Department. The City Council is comprised of an elected Mayor and 4 Councilmembers. The City’s annual operating budget is more than $200 million.
One of Inglewood’s best-kept secrets is its beautifully landscaped neighborhoods and quality housing. The City also has over 100 acres of parks, excellent recreational facilities, and a modern Civic Center. Inglewood is home to the Los Angeles Rams, Los Angeles Chargers, state-of-the-art SOFI Stadium, future home to the Los Angeles Clippers, nationally known Forum, the Hollywood Park Casino, and numerous eateries. Inglewood’s current success builds upon a rich history and a diverse community that can adapt to new opportunities.
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