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Job Description
Patient Services Specialist
Lubbock
40008BR
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Major/Essential Functions- Supports Service Plus philosophy of TTUHSC and Texas Tech Physicians of Lubbock to include the mission, vision and SPIRIT values.
- Understands, cooperates with and supports all initiatives of our 5 Key Performance Indicators (KPI) Patient Satisfaction, Quality, Financial Performance, Business Development and People Development.
- Adheres to institutional and departmental policies and procedures.
- Will stand to greet and welcome patients, guest or visitors. Will represent the department and assist patients, guest and visitors in a friendly, professional and inviting way.
- Contacts patients who have missed appointments. Coordinates appropriate documents for missed appointments and notifies both the physician and referring office.
- Coordinates referral appointments to other clinics and incoming referrals.
- Maintains and updates appropriate logs with patient information. Coordinates information with physicians and staff.
- Contacts patients and confirms next day appointments. Coordinates patient information and updates as needed.
- Prepares and organizes daily deposits according to policy and procedure. Accurately calculates and collects patient payment at time of service during patient check-in and/or check-out. Documents collected funds correctly according to policy and procedure.
- Coordinates and distributes information received from afterhours service and automated service.
- Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly.
- Identifies and updates CPM with current demographic information and current insurance information for accurate billing and charge capture purposes.
- Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes.
- Receives patients, coordinates information, assists patients with forms and questions. Receipts payments for clinic services.
- Maintains all incoming faxes via fax server and distributes accordingly to appropriate folder.
- Ensures patients benefits have been verified via CPM Instance. Requests insurance card from patient to verify the information on the card is exact to the card scanned in EMR. Will run eligibility to verify active coverage. If not the same, will scan insurance card into patient file and update insurance information in CPM to ensure proper billing capture.
- Maintains all incoming messages via CERNER (EMR) and distributes information accordingly. Will respond to messages on a same day basis. Communications accordingly with appropriate personnel.
- Responsible for scheduling or rescheduling all patient appointments including all diagnostic tests and/or procedure ordered. Responsible for working the TONIC dashboard to ensure all patients are pre-registered.
- Works closely with Supervisor, Administrator, faculty, residents, nurses and technicians in coordinating clinic and lab schedules.
- May cross train with Managed Care Coordinator or any other area to act as backup.
- PROFESSIONAL DEVELOPMENT: Promote, assess, and evaluate the educational needs and requirements specific to your job discipline.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=883364
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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