SENIOR MANAGER, SIGNAGE AND ENVIRONMENTAL GRAPHIC DESIGN (ENVIRONMENTAL GRAPHIC DESIGN)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Manages the planning, design, and development of major high-visibility customer signage and environmental graphic design projects for the delivery of major capital projects and signage related start-up activities for new transit corridors, including bus and rail fleet and the construction of stations, facilities, and other projects to provide patrons with the information needed to navigate Metro's systems.

Examples of Duties

• Manages and evaluates the work of Signage and Environmental Graphic Design staff and consultants involved in the planning, design, development, and production of various major projects and/or programs throughout the Metro system

• Leads and facilitates meetings to develop agency-wide and departmental strategies, processes, and policies

• Evaluates and manages the planning, conceptualization, design, refinement and production of a wide range of complex environmental graphic design standards for stations, facilities, and vehicles to ensure continuity and integration of Metro's Environmental Graphic Design Systemwide Standards into the built environment

• Manages and serves as lead designer of signage and environmental graphic design solutions from planning concept to construction completion

• Evaluates and manages environmental graphic design and customer environment branding standards for highly visible projects and ensures that work is on schedule, within budget, and complies with technical and regulatory requirements while ensuring operational needs of the agency are met

• Manages multidisciplinary Planning, Architecture, Engineering, and Landscaping teams to incorporate complex environmental graphic design, signage and wayfinding

• Develops complex signage and wayfinding design plans, programs, and processes to ensure consistency and integration of the Metro transit system

• Develops strategies to promote the visual signage and wayfinding quality of the system, quality design standards, and integrity of design projects

• Manages the conceptualization, development, and execution of creative strategies and solutions and effectively communicates these strategies to staff and consultants

• Leads planning and design development for a wide range of mediums, including static and digital signage, as well as high visibility fleet graphics and exterior/interior styling

• Investigates and analyzes complex design issues/problems and recommends visual solutions that convey clear, consistent, and effective wayfinding information for capital projects

• Interfaces with senior-level planners, designers, engineers, architects, fabricators, and other design professionals to deliver quality projects and/or ensure quality and integrity of customer environments

• Develops and manages agency Environmental Graphic Design Systemwide Standards and Fleet Identity Standards

• Facilitates management-level meetings to define issues and develop strategies/work plans

• Resolves and responds to requests for signage resulting from alterations to the transit system environment

• Manages special signage and environmental graphic design related plans and studies

• Allocates and manages workflow and contractor resources

• Develops and writes complex scopes of work for high visibility projects, prepares cost estimates, and evaluates proposals

• Facilitates procurement and serves as technical subject matter expert during contract bidding, negotiation, and award process, and manages the implementation of contractor/consultant contracts

• Supervises, trains, and provides technical assistance to assigned staff

• Prepares and presents comprehensive presentations and reports to management, committees, and outside agencies

• Represents the department at meetings with consultants and the public

• Contributes to ensuring that the EEO (Equal Employment Opportunity) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Urban or Transportation Planning, Public Administration, Public Policy, Visual Communications, Industrial Design, Graphic Design, Environmental Graphic Design, Urban Design, Architecture, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience in incorporating art, design, and placemaking into transportation planning, project management, urban design, or other related area

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience managing complex signage and environmental graphic design projects for large-scale public transportation systems or similar environments.

• Experience developing and implementing wayfinding strategies that prioritize accessibility, enhance user experience, and ensure compliance with ADA and other relevant codes and regulatory standards.
• Experience coordinating multidisciplinary teams, including designers, planners, engineers, fabricators and contractors, to deliver cohesive and effective signage solutions.
• Experience applying fabrication methods and installation processes for both temporary and permanent signage and customer information across a system.
• Experience managing projects, budgets, schedules, and stakeholder engagement while ensuring alignment with organizational goals and signage and brand standards.

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Applicable local, state, and federal laws, rules, and regulations governing signage and environmental graphic design policies and funding for a public transportation agency
• Current theories, principles, and practices of environmental graphic design, typography, navigational schemes, signage, and urban design

Ability to read and interpret plans, engineering studies, and highly complex technical documents

• Project management, budgeting, and cost estimating
• Contract administration and negotiation
• Copyright issues
• Macintosh hardware and a range of software programs, such as Adobe Creative Suite, Microsoft Office Suite, CAD (Computer-Aided Design) tools, Bluebeam Revu, FileMaker Pro, and other desktop publishing tools.
• Americans with Disabilities Act (ADA) standards and Title VI requirements
• Signage fabrication and installation techniques, materials, and methods
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing the design and development of major environmental graphic design standards and/or project delivery of signage plans, systems, projects, and programs
• Reading and understanding architectural, engineering, and construction drawings and specifications
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Effective project management while working on multiple projects concurrently
• Communicating effectively, verbally, and in writing, including complex technical documents
• Demonstrating and communicating an overall appreciation and understanding of quality design with project team members and creating relationships with other agency departments and individuals
• Creating professional and engaging means for the communication of core design values to the agency
• Interacting professionally with various levels of Metro employees, design professionals, and the public
• Exercising creativity and critical judgement Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
• Understand complex wayfinding plans and communications systems
• Determine strategies to achieve goals
• Think and act independently
• Establish and implement relevant policies and procedures
• Understand, interpret, and apply laws, rules, regulations, policies, and procedures
• Make financial decisions within a budget
• Work in a collaborative interdepartmental team environment
• Supervise, train, and motivate assigned staff
• Meet tight time constraints and deadlines while working on multiple projects concurrently
• Prepare comprehensive reports and correspondence
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Walking (distance 5' to 100')
• Communicating through speech in the English language required
• Good distance vision and/or depth perception to judge distances
• Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)

AHM

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Closing Date/Time: 2/4/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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