Division Manager, Library (Branch Services)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR
• Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.

Licenses or Certifications:

• Valid Class C Driver License.

Notes to Applicants
POSITION OVERVIEW :
The Library Division Manager is responsible for developing strategies for the twenty branches within the library system. They supervise two Regional Branch Operation Managers, who in turn oversee the Library Branch Managers. This position is a key member of the Library’s Management team and plays an essential role in the Public Services team.

Application Instructions:

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.

Additional Information:

• Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
• This posting may be used to fill additional vacancies of the same job title that may become vacant. The additional vacancies may include a difference in work location, workweek hours, and schedule. Filling additional vacancies from this posting is based on the business needs of the department.

Driving Requirement :

• This position requires a Valid Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If you are selected as a top candidate:

• Verification of the minimum qualifications ( Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. ) will be required. You must provide proof of education from an accredited organization/institute.

Veteran:

• Veteran candidates will be required to provide a copy of their DD-214.

The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
Pay Range
$35.50 - $45.27 per hour
Hours
Regular (40 hours weekly)

• Monday - Friday; 8:00 a.m. - 5:00 p.m.

Note: Hours may vary based on operational or business needs; evenings and weekends may be required on occasion.
Job Close Date 02/24/2025 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 710 W. Cesar Chavez St., Austin, TX 78701 (Central Library) Preferred Qualifications

• Exemplary Customer Service - Proven experience in giving one-on-one exemplary customer service as well as managing a team to work cohesively together in delivering excellent customer service in a flexible and diverse environment
• Leadership - Illustrated experience in leading, motivating, and managing employees to achieve goals, problem solve, make decisions, plan priorities, and communicate effectively in operational issues
• Strategic Planning - Demonstrated experience in aligning goals, services, initiatives, and activities with the organization’s mission, vision, and strategic plan
• Budgetary Experience - Experience effectively and efficiently managing a budget
• Operations Management - Proven experience in managing a budget, day-to-day operations, time management, resolving customer complaints, resolving conflict, and managing change

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Develops short- and long-range plans. Develops and monitors division or section budget and grant applications. Chairs and serves on professional committees. Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces. Investigates and resolves customer complaints. Clarifies City and department regulations. Develops division policies and procedures and participates in the development of department policies. Prepares and presents programs, articles, reports, and projects. Represents the City of Austin and the Austin Public Library to the public. Represents the interests of the Library and/or division to City officials.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of professional library procedures, systems, and techniques.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of reference and research procedures.
• Knowledge of library materials/tools available for library work.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practice, policy, and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of contract development and management.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to forecast public demand for services.
• Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
• Ability to facilitate discussions and resolve issues.
• Ability to stay abreast of library trends.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a Valid Class C Driver License. Do you have a Valid Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Please describe your experience in how you have led a team to deliver exemplary customer service.
(Open Ended Question)
* Please describe your leadership style and how you have used this style to successfully recruit, retain and engage a diverse workforce to function cooperatively to share and meet a department's mission and strategic vision.
(Open Ended Question)
* Please describe your experience managing shifting priorities and multiple, overlapping deadlines in a fast-paced environment. Please indicate in your response the specific positions on your application where you obtained this experience.
(Open Ended Question)
* How many years of experience have you had managing budgets?

• 0-2 years
• 2-4 years
• 4-6 years
• 6-8 years
• Greater than 8 years

* Describe your direct experience with public presentations to audiences to include local Councils, boards and commissions and subcommittees on policy and planning related topics.
(Open Ended Question)
* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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