Supervising Child Support Specialist*

The Job

MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!

Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting for Supervising Child Support Specialists*. Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support Professionals are positioned for success and have promotional opportunities available within the Child Support career path.

Supervising Child Support Specialists* supervise Child Support Specialists, Child Support Assistants, and support staff in locating parents, conducting interviews, and applying holistic case management principles in looking at all aspects of a child support case to ensure we are meeting the needs of the family when establishing and enforcing child support payments. Supervising Child Support Specialists also coordinate, review, and evaluate the work of staff, and handle the most complex child support cases.

*Official Job Title: Supervising Child Support Officer

For more detailed information, refer to the Supervising Child Support Officer job description.

To view the Child Support Services Department website click HERE or visit www.sbchildsupport.com.

Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 40 hours annual leave
• 40 hours admin leave with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Click HERE for more Employee Benefits information

CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County and State may be required. Employees will be required to make provisions for such transportation. Mileage reimbursement may be available.

Pre-employment Process: Applicants must pass a background investigation, including DOJ/FBI clearance, credit check, physical examination and drug test, prior to appointment.

Work Assignment: Applicants must be willing to accept assignment, as needed , to any of the DCSS offices, which are located in Loma Linda, Victorville, Ontario, and Child Support Court in San Bernardino.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Applicants must meet one of the following qualifying options:

OPTION 1:

Education: A bachelor's degree from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field.

-AND-

Experience: Two (2) years of full-time equivalent experience as a Child Support Specialist I in a county agency overseen by a State Department of Child Support Services.

OPTION 2:

Education: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities or closely related field.
-AND-
Experience: Three (3) years of full-time equivalent experience as a Child Support Specialist I in a county agency overseen by a State Department of Child Support Services.

OPTION 3:
Education: No college coursework required.
-AND-
Experience: Four (4) years of full-time equivalent experience as a Child Support Specialist II (lead Child Support position) in a county agency overseen by a State Department of Child Support Services.

IMPORTANT NOTES:

• Child Support Specialist Trainee and general childcare experience is not considered qualifying.
  
• Transcripts must be submitted with the application if the candidate does not possess an associate's degree or higher in one of the qualifying fields of study mentioned above.
  
• Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.
  

Desired Qualifications

The ideal candidate is a person who fosters teamwork; has excellent organizational and time management skills; utilizes critical thinking and problem solving; finds innovative ways to achieve the department's goals; is able to effectively plan, prioritize, execute work, and has excellent communication skills. Leadership skills are highly desirable.

Selection Process

Examination Procedure :
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials.

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, January 24th, 2025.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Supervisory Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 1/24/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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