Child Support Specialist Trainee*/Child Support Specialist I*

The Job

3% Annual Across the Board Salary Increases Effective February 2025/2026**
Bi-annual step increases of 2.5% up to Step 14

MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!

Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting to fill Child Support Specialist Trainee* and Child Support Specialist I* positions. Each year our Child Support Professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support professionals are positioned for success and have promotional opportunities available within the Child Support career path.

WE ARE HIRING FOR THE FOLLOWING TWO CLASSIFICATIONS:

Child Support Specialist Trainee* $42,785.60 - $57,470.40 Annually Child Support Specialist I* $48,963.20 - $67,308.80 Annually
Duties: Child Support Specialist* professionals will provide a variety of child support services to help parents meet their mutual obligation in providing financial and medical support for their children. Trainees will learn to assess cases, establish parentage, evaluate the financial circumstances of both parents, and offer solutions for removing barriers to pay child support.
**NOTE: Child Support Specialist Trainees* work under training conditions.

*Official Job Titles: Child Support Officer Trainee and Child Support Officer I

For more detailed information, re f er to the Child Support Officer Trainee and Child Support Officer I job descriptions.

CHILD SUPPORT SPECIALIST* VIRTUAL Q&A SESSION

The Department of Child Support Services is hosting a question-and-answer session for prospective applicants for the position of Child Support Specialist Trainee* and Child Support Specialist*. Join us to learn about the future opportunities with San Bernardino County!

Join us at this event scheduled for 12:00-1:00 p.m. on Tuesday, January 14th, 2025 , by clicking HERE or by copying and pasting the following link in your web browser:

Webex Link: https://sbcdcss.webex.com/sbcdcss/j.php?MTID=ma841d86ce6a518723272021c69e19455

Meeting Password: Q5FxTXpia84



To view the Child Support Services Department website, click HERE or visit www.sbchildsupport.com



Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Click HERE for more Employee Benefits information

**Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.



CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Pre-Employment Process: Applicants must pass a background investigation, including DOJ/FBI clearance , JIMSNet access pre-check, credit check, physical examination, and drug test prior to appointment.



Work Assignment: Applicants must be willing to accept assignment, as needed, to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario. Newly hired Child Support Specialists* will be assigned to an office as business needs dictate; however, geographic preference will be taken into consideration, whenever possible. Training will be conducted at the Loma Linda branch office. Candidates must be able to start their employment at this location and indicate a willingness to work in Loma Linda on the supplemental questionnaire.



Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Promotion: Incumbents in the class of Child Support Specialist Trainee* ($42,785.60 - $57,470.40 Annually) are eligible for promotion to Child Support Specialist I* ($48,963.20 - $67,308.80 Annually) upon meeting the minimum qualifications for Child Support Specialist I* and upon receipt of a satisfactory work progress report. Incumbents must be promoted within twelve (12) months of hire or be terminated.



Minimum Requirements

Child Support Specialist Trainee* - Candidates must meet the education requirement AND one of the following experience options:
Education:
Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities, or a closely related field. Transcripts (unofficial are acceptable) MUST be submitted with the application if the applicant does not possess a completed Associate's degree (or higher) in one of the qualifying fields of study.

-AND-

Experience Option 1:

One (1) year of full-time equivalent experience working as a Child Support Assistant or equivalent classification within a county agency overseen by a State Department of Child Support Services .
Experience Option 2: Two (2) years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services which included 1) Interviewing and gathering financial, family, or personal information from the public; OR 2) collections; OR 3) legal support. Experience Option 3: Three (3) years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency. Substitution: Additional experience may substitute for the required education on the basis of six (6) months of experience for fifteen (15) semester (23 quarter) units in the qualifying fields listed above.

• Option 1 Substitution: Fifteen (15) semester units (23 quarter) AND 1.5 years of full-time equivalent Child Support Assistant experience; OR two (2) years of Child Support Assistant experience and no education.
• Option 2 Substitution: Fifteen (15) semester units (23 quarter) AND 2.5 years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services; OR 3 years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services and no education.
• Option 3 Substitution: Fifteen (15) semester units (23 quarter) AND 3.5 years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency; OR 4 years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency a nd no education.

Child Support Specialist I* - Candidates must meet the education AND experience requirement:
Education:
Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities, or a closely related field. Transcripts (unofficial are acceptable) MUST be submitted with the application if the applicant does not possess a completed associate's degree (or higher) in one of the qualifying fields of study.

-AND-
Experience:
One (1) year of full-time equivalent experience working as a Child Support Specialist* or equivalent classification within a county agency overseen by a State Department of Child Support Services . (This experience must be clearly detailed in the Work Experience section of the Application.)
Substitution:
One (1) additional year of full-time equivalent experience working as a Child Support Assistant or equivalent classification (or higher) within a county agency overseen by a State Department of Child Support Services may substitute for the education requirement. (This experience must be clearly detailed in the Work Experience section of the Application.)

IMPORTANT NOTES:

** QUALIFICATIONS: Minimum requirements are subject to change. Previous eligibility does not guarantee future eligibility. * *

International Coursework: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Experience: General childcare experience is not considered qualifying experience. Qualifying experience must be clearly detailed in the Work Experience section of the application.

Desired Qualifications

Child Support Specialist Trainee*:

The ideal candidate will possess excellent interpersonal and listening skills; be highly organized and detail oriented; possess proficient computer and mathematical skills and will possess two (2) years of experience performing increasingly complex clerical tasks or other related duties within a child support office.

Child Support Specialist I*:

The ideal candidate will have a bachelor's degree in social/behavioral science with a working knowledge of all phases of child support work. The prepared candidate will possess excellent organizational skills; sound judgment; outstanding interpersonal skills and be detail oriented. Additionally, the ideal candidate will express genuine concern, accommodating the client's needs, has experience interviewing, and eliciting information; working case audits and ensuring payment; reading, following, and interpreting rules, regulations, and court orders; and possess intermediate mathematical abilities.

Selection Process

Examination Procedure - For BOTH Trainee and Child Support Specialist I*:
The selection process will consist of an online assessment AND a competitive evaluation of qualifications . The online assessment will consist of an evaluation of skills and knowledge in the following areas:

• Listening Skills
• Analyzing Numerical Data+
• Interpersonal Skills/Public Contact
• Interviewing Techniques
• Interpreting Rules and Regulations

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, January 24th, 2025.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please click HERE for important Applicant Information and the County Employment Process .

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 1/24/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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