Westworld Customer Service Rep

Introduction

Join the team at Westworld of Scottsdale as an RV Office Customer Service Representative! This essential role will be the welcoming presence for RV guests, ensuring they receive top-tier service and support during their stay. Responsibilities include assisting visitors with check-ins and inquiries, processing payments, reconciling accounts, and maintaining accurate records for RV reservations and services. This position is perfect for someone with a friendly demeanor, excellent communication skills, and a knack for multitasking. This role plays a key role in creating a positive experience for guests while supporting the operations of Westworld's RV facilities. If you thrive in a customer-focused environment and enjoy making connections, we'd love to welcome you to the Westworld team!

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $26.02/hour

Minimum Qualifications

Education and Experience

• A High School diploma or General Educational Development (GED) equivalent.
• One year of customer service experience with the public to include clerical work experience.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications, and Other Requirements

• Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Assists customers in person and on the telephone with questions and provides a variety of information.
• Answers multiple telephone lines and directs inquiries to the appropriate staff member.
• Collects, counts and reconciles cash, checks and credit cards.
• Computes customer bills and makes billing adjustments and provides bills to customers.
• Monitors billing and payment information.
• Prepares routine correspondence to customers concerning their accounts.
• Operates specialized software and information system, such as ActiveNet.com.

Work Environment/Physical Demands

• Most work is performed in a City office or within WestWorld's grounds.
• Lift and carry materials weighing up to 30 pounds with assistance.
• Visual and muscular dexterity to enter data or information into a terminal, personal computer, or other keyboard device.
• Requires continuous and repetitive arm, hand and eye movement to operate an adding machine.
• Sit, stand, or move for extended periods of time.
• Work in extreme inclement weather for long periods of time, depending on assignment.
• Operate a variety of standard office equipment including: computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement.
• Bend and stoop occasionally to maintain files and filing systems.
• Operate a golf cart around pedestrians and animals.
• Have exposure to dust, grease, noise, and unpleasant odors.
• Work in a variety of weather conditions including inclement weather and extreme heat.
• May work varied schedules, including overtime, according to events, including weekends, holidays and some evenings.

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Benefits Information page for more information.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen
• 39-Month Motor Vehicle Department Records Check

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Closing Date/Time: 1/24/2025 11:59 PM Arizona

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• City of Scottsdale

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