Patient Financial Services Supervisor

The Position

PATIENT FINANCIAL SERVICES SUPERVISOR

Why Join Contra Costa Health?
The Contra Costa Health Services Behavioral Health Division, in partnership with consumers, families, staff and community-based agencies, provides welcoming and integrated services for mental health, substance abuse, and other needs that promote wellness, recovery, and resiliency while respecting the complexity and diversity of the people we serve.

The Behavioral Health Division is seeking to fill one vacant Patient Financial Services Supervisor to support the patient financial services team in assisting clients with Medi-Cal, Social Security benefits, immigration issues, and money management.

We are looking for someone who:

• Has strong work ethics
• Is able to multitask
• Can flex their schedule and work in the field, as needed
• Is an analytical thinker
• Has strong verbal and written communication skills
• Is organized and efficient
• Promotes strong team cohesion and culture

What you will typically be responsible for:

• Resolving complex money management issues
• Completing various reports for SSDI/SSI clients to ensure they maintain their benefits
• Reviewing referrals for disability, identify if a client meets the qualifications for SSDI/SSI, assign to staff
• Reviewing the daily outside hospital report, determine if a Medi-Cal inter-county transfer is needed
• Providing support to the department staff, clinics/programs and conservatorship office regarding various issues
• Filing Social Security and Medi-Cal claims, follow up to ensure any further documents/forms needed are provided
• Reviewing staff productivity, provide ongoing training and support
• Attending SSA hearings
• Plans, delegates and reviews work of financial counseling staff
• Hires, trains and evaluates performance of subordinate staff
• Ensures procedures are followed accurately
• Takes disciplinary action when necessary

A few reasons why you might love this job:

• You will have the opportunity to work with a collaborative team
• You will have the rewarding opportunity to assist vulnerable populations
• You will work hands-on in a dynamic, ever-changing environment

A few challenges you might face in this job:

• Assisting clients in homeless shelters, hospitals, locked facilities, jails, probation and parole offices among many other settings
• Interacting with angry, frustrated clients, families and colleagues for situations out of our control while, maintaining composure and treating them with the respect
• Working in a small, niche department requires constant communication with staff, last minute changes to assignments, and flexibility
• Reconciling bank statements for money-managed clients, accounting for over payments/under payments, address history that corresponds to the payments received

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Reading Comprehension: Understanding and using written information
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Self-Management: Showing personal organization, self-discipline, and dependability
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

License Required: Candidates must possess a valid California Motor Vehicle Operator's license. Out of state valid motor vehicle operator/s license will be accepted during the application process.

Education: Possession of a high school diploma or G.E.D. equivalent or high school proficiency certificate.

Experience: Eighteen months (18) of full-time experience, or its equivalent, as a supervisor in a health care service agency or in a health care insurance program; or 2) Three years of full-time, or its equivalent, experience in public contact in a health service agency which involved processing financial or personal history documents and interpreting applicable laws, rules, or regulations.

Desirable Qualifications:

• Medi-Cal, Social Security and Medicare knowledge; having filed claims, understanding the different programs
• Prior experience working with Behavioral Health and clients experiencing homelessness
• Prior experience in a lead or supervisory role
• Flexibility with schedule (to accommodate clients and the community)
• Computer savvy; ability to work in the EHR and with other programs
• Ability to work independently and as a team member

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Training & Experience Evaluation: Candidates who clearly demonstrate that they possess the minimum qualifications will have their training and experience evaluated. The responses to the supplemental questions, at the time of filing, will be evaluated to determine each candidate's relevant education, training, and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.
Remote Exam/Evaluation: January 24 - January 28, 2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 1/22/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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