Human Services Rep II

Introduction

This position will oversee community special programs in Senior Services along with front line customer service and administrative work at the Granite Reef Senior Center.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $24.79/hour .

Minimum Qualifications

Education and Experience

• A high school diploma and/or General Educational Development (GED) equivalent.
• Two years' customer service in a public, front line or social service agency.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and or certifications may be required of some positions based on department/section assignment.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Performs a wide variety of complex social service and customer service work involving requests for information, problem analysis, eligibility determination, program enrollment, complaint resolution, community outreach, cash handling (including collections, fees and/or deposits), reconciliation and the general delivery/explanation of the services and programming offered at the centers.
• Under direct supervision, assists with performing intake, provides initial screening, conducts eligibility assessment and determines appropriate level of intervention. Accepts applications for financial services (at some locations).
• Plans and coordinates citywide programs and activities which includes fund raising, building and maintaining donor groups and coordinating staff efforts from other Human Services Centers and outside agencies and companies.
• Organizes and maintains electronic-based filing, which includes customer data and confidential client files.
• Explains Human Services policies and operating procedures to clients.
• Conducts presentations, creates spreadsheets, and completes complex reports and graphics using advanced computer skills.
• Establishes and maintains effective working relationships with co-workers, supervisors, brokerage agencies, referral sources, community social services programs and the general public.

Work Environment/Physical Demands

• Work is performed in a city office environment.
• Operate a variety of standard office equipment including a personal computer, related software, copy and facsimile machines and telephone that require continuous and repetitive arm, hand and eye movement.
• Lift and carry food boxes and donated items and office supplies weighing up to 50 pounds with assistance.
• Travel to/from meetings and various locations as required.

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Human Resources and Benefits Information page for more information.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Closing Date/Time: 1/13/2025 11:59 PM Arizona

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• City of Scottsdale

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