INFORMATION TECHNOLOGY TECHNICIAN (Promotional & Open Competitive)
- Salary: $5,631.14 - $6,859.38 Monthly USD
- Full Time
- Information Technology and Communication Services
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Job Description
Basic Function
Under the direction of the assigned supervisor, install, maintain, update and repair computer equipment, peripherals, and network s devices to prevent service interruption; instruct personnel in the operation of computers, peripherals, and related equipment.
Essential Functions
ESSENTIAL DUTIES:
Install, maintain, update and repair desktop, laptop, notebook computer equipment, tablets and related peripherals; review and prioritize work orders; receive service requests via Helpdesk and Helpstar programs and respond to requests in person, on the telephone or by remote service assistance software.
Install, configure and assist in the use of various operating systems and software applications; troubleshoot and resolve software and hardware related problems; re-install operating systems and other programs as needed.
Participate in the installation, configuration and maintenance of networks and related equipment; assist schools in the implementation of network s devices; install network hubs, wiring and; upgrade network hardware and software as needed; install hub and set up computers and peripheral equipment; utilize diagnostic testing software and equipment to identify causes of networking problems.
Provide user support and training to staff in the operation and care of assigned equipment and software including network access, internet usage, user accounts and data backup; assist schools with the selection and installation of software and applications; create user accounts, unlock accounts, reset passwords and assist in other related activities; assist sites with prioritizing equipment and software needs.
Provide consultation regarding voice mail, email, OS usage, software and online applications usage and other technical matters as needed.
Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and software and hardware related questions.
Perform active directory, group policy and profile administration functions.
Perform various technical activities related to imaging systems, IDF service, switch patching, and MDF and IDF services and cabling.
Test software compatibility; participate in making recommendations regarding the purchase of hardware and software products; evaluate software and hardware for potential use.
Document and maintain network maps; create and manage local computer accounts for students and staff.
Operate a variety of hand and power tools; drive a vehicle to sites to conduct work.
Maintain inventory of desktop computers and networking equipment; manage the database of systems/network equipment to maintain accurate inventory; maintain records and logs related to assigned activities.
Operate, install and/or maintain a variety of audio-visual and office equipment including TVs, document cameras, projectors, VCR/DVD players, scanner, fax machines and copiers.
OTHER DUTIES:
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Computer hardware systems and software applications utilized by the District.
Materials, methods and tools used in the operation and repair of computer and network systems.
Imaging systems.
Record-keeping techniques.
Technical aspects of field of specialty.
Oral and written communication skills.
Laws, rules and regulations related to assigned activities.
Inventory methods and practices.
Proper methods of storing equipment, materials and supplies.
ABILITY TO:
Perform skilled work in the repair, maintenance and installation of a variety of computerized equipment and peripherals.
Provide technical assistance to computer systems users.
Troubleshoot and repair basic system malfunctions and maintain system operation.
Make routine equipment adjustments and perform routine maintenance.
Communicate effectively both orally and in writing.
Prioritize and schedule work.
Maintain records and prepare reports.
Work cooperatively with others.
Plan and organize work.
Operate a vehicle to conduct work.
Education & Experience Requirements
Any combination of education and/or experience equivalent to: High school diploma supplemented by two years of college-level course work in information technology or related field and two years of experience in the installation, maintenance and repair of computer and network systems, peripherals and related equipment.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver’s license.
WORKING CONDITIONS:
ENVIRONMENT:
Indoor environment.
Driving a vehicle to conduct work.
PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate hand tools, computer keyboards and other assigned equipment.
Reaching overhead, above the shoulders and horizontally.
Climbing ladders to reach ceiling cables.
Sitting or standing for extended periods of time.
Lifting, carrying, pushing or pulling moderately heavy objects.
Bending at the waist, kneeling or crouching.
HAZARDS:
Occasional working at heights.
Selection Process
The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis. Only the most highly qualified candidates will be invited to continue in the examination process. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.
If your application is accepted to advance in this recruitment, the exam and interview dates are as follows:
Written Examination - January 30, 2025
Dates are tentative, but it is highly recommended that you plan your calendar accordingly. No Make-Up dates will be offered.
Other Important information: The duration of the eligibility list is one (1) year unless extended by the Personnel Commission. The eligibility list from this recruitment will be used for full-time, part-time and limited term positions.
New employees to the district are place on step A of the salary schedule. The maximum salary is reached after 3 ½ years of employment.
Recruitments that list Promotional and Open Competitive opportunities may result in one of the following: 1) a dual-certified list in which internal employees of the San Lorenzo Unified School District are awarded seniority points to their final passing score before placement on the eligibility list, or 2) two separate eligibility lists consisting of candidates on a promotional only list and an open list. In the latter case, candidates on the promotional list are referred to the hiring authority before candidates on the open. However, where less than three ranks exist on the promotional list, the open list will be utilized to complete a total of three ranks.
Benefits
Interested applicant may view the benefits plans available to classified employees of the San Lorenzo Unified School District by clicking on the following link:
http://www.slzusd.org/cms/page_view?d=x&ppid=&vpid=1244185494118
Closing Date/Time: 1/22/2025 4:00 PM Pacific -
ABOUT THE COMPANY
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San Lorenzo Unified School District
Show moreSan Lorenzo Community
The Community of San Lorenzo is situated in unincorporated Alameda County between the cities of San Leandro and Hayward. The 2010 United States Census reported that 23,452 people, 7,425 households, and 5,792 families reside in San Lorenzo. The population density is approximately 8,488 people per square mile (3,276.8/km²). The racial makeup is approximately 47.4% White (32.4% non-Hispanic), 4.8% African American (4.5% non-Hispanic), 1.0% Native American, 21.6% Asian, 0.8% Pacific Islander, 17.9% from other races, and 6.5% from two or more races. Roughly 37.7% of the population is Hispanic or Latino of any race. The school district boundaries include parts of the cities of San Leandro and Hayward.
San Lorenzo Students
The students of San Lorenzo represent the diversity of the town's past and present. Of the students attending TK-12 schools in San Lorenzo, 56% are Hispanic/Latino, 13% are Asian, 12% are Black/African American, nine percent are white, eight percent are Filipino and two percent are of other races. Forty two percent of the students in San Lorenzo speak Spanish as their first language, while 40% speak English as their first languages. Other languages represented include Cantonese/Mandarin (7% ), Tagalog (4% ), Vietnamese (3%) and Arabic (3%). Three percent of our students speak one of 37 other languages. Of the approximately 10,500 students, 69% are eligible for the Federal Free and Reduced Lunch Program. Seventy-two percent of the District's students are either socio-economically disadvantaged, English Learners or Foster Youth. Many of our students fall into more than one of these categories, but can only be counted once.
San Lorenzo School District
The district was established on November 8, 1859 and is one of the oldest continuously operating school systems in the State of California. From a humble beginning in 1850 with only six students and a tiny portable schoolhouse, the District reached its peak size in 1970 with 18,000 students enrolled in 28 schools. The current Superintendent of the district is Dr. Fred Brill who has served the community since 2014. The district collaborates with multiple city and county government departments to access and organize services for students and families. The school district partners with many local initiatives to create multiple opportunities for students and families. These partnerships include Alameda County Supervisors and Alameda County Office of Education to provide services to community members ages 11-24 at the REACH Ashland Youth Center.
Currently, San Lorenzo Unified School District consists of nine elementary schools, three middle schools, and four high school sites. The District Independent Contracted Education (DICE) program gives students the chance to receive several hours of instruction each week one on one with a highly qualified teacher, while taking on the obligation to complete an additional number of study hours at home. In 2004, the school district adopted wall to wall Small Learning Communities and offers eight different programs for all 3300 high school students.
District-wide all teachers have focused on implementation of Common Core State Standards to guide classroom instruction. Administrators and teachers use multiple measures of assessment, including NWEA and CAASPP to determine program needs. Teachers utilize formative and summative data across grade and subject areas to inform instruction. Weekly collaboration, planning and analysis of lesson objectives, student work samples, and performance on common assessments drive the delivery of curriculum and the instructional strategies utilized. Analysis of data determines intervention course offerings. -