Customer Service Representative I - FLEET

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: Houston Airport System - Fleet Services
Workdays & Hours: Monday to Thursday 06:30 am - 05:00 pm

PURPOSE OF DIVISION
The purpose of the Houston Airports (HAS) Maintenance Division is to effectively deliver self-performed, and contracted, maintenance services at each of the three HAS airports.

PURPOSE OF THE POSITION
The Customer Service Representative I is responsible for supporting and monitoring vehicle and equipment preventative and corrective maintenance. This position will perform vehicle maintenance repairs to light and medium equipment not covered under the Service Level Agreement by COH - Fleet Management. Will transport vehicles and equipment to vendors and other locations. Will provide general support of personnel and coordination in enforcing the understanding and technical application of codes, ordinances and specifications for mechanical facilities, vehicles, structures, and systems. He or she will maintain vehicle and equipment warranties and specifications. Ensuring that HAS “Critical” equipment always has an in-service rate of 93%.

"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.”
The Customer Service Representative I responsibilities of this position include, but are not limited to:

• Through effective scheduling and evaluation of work assignments, ensure at least 95% on-time completion of HAS fleet maintenance work orders.
• Through efficient customer service operations, ensure at least 95% fleet maintenance information is documented in the HAS Enterprise Asset Management System (EAMS), with accurate status and schedule completion date information.
• Perform at least 95% on-time quality audits of the HAS fleet critical vehicles and equipment.
• Manage the implementation, and continued monitoring, of fleet maintenance technical training of medium and heavy-duty vehicles and equipment.
• Ability to understand and utilize computer systems.
• Ability to gather, analyze and evaluate facts to prepare and present concise oral and written reports.
• Ability to communicate clearly and effectively, both orally and in writing, and to establish and maintain effective internal and external working relationships.

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Six months of administrative or customer service-related experience is required.
Substitution: An Associate’s degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS
Must have a valid Texas driver’s license and comply with the City of Houston’s policy on driving.

PREFERENCES

PREFERENCES

• Preferences will be given to applicants with 18 months of automotive experience.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES
This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 13

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1043). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1043). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 1/12/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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