Clerical Supervisor

The Position

Contra Costa County is currently seeking to fill one (1) Clerical Supervisor vacancy in the Public Health division of the Contra Costa Health department. Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies as well.

Why Join Contra Costa Health Services?
Contra Costa is one of the few counties in the nation to offer a full spectrum of health-related services that cover health at every level: the individual, the family, and the community. In addition to the Contra Costa Regional Medical Center and various Health Clinics, the Health Services department is composed of several other divisions, including Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Homeless Housing and Health, and Public Health. As a public health system, we are dedicated to improving the health and wellness of all residents in our communities.

There is currently an excellent employment opportunity for a full-time Clerical Supervisor in Public Health Clinic Services, and the incumbent will be primarily located in Central Contra Costa County. Public Health Clinics provides school-based health services to children and school aged students up to 19-20 years of age with mobile clinic health vans and through satellite health centers, located on campuses in West, Central and East Contra Costa County. In this position, you will work directly with the Director of Clinic Services and oversee the clerks and the Public Health Mobile Clinic Operators in the unit.

Please look on our website for descriptions of other departments throughout the County that may have vacancies in the future: https://www.contracosta.ca.gov/27/Departments-Offices

We are looking for someone who is:Agile. You need to be able to learn the complexities of the job and train others to do itA problem-solver. You may need to think outside the box to identify ways to fix problemsA leader. You will need to organize the work and effectively coach the teamRespectful. You will work collaboratively with a diverse group of staff and clients Flexible. Schedules and policies can change, and you should be able to adjust in those situationsSelf-motivated. You should be able to complete tasks with minimal guidance and see it through to the endA strong communicator. You will communicate with others every day, so clear and concise communication is important
What you will typically be responsible for:

• Planning, assigning, and reviewing the work of your staff
• Training employees on work procedures and activities
• Conducting evaluations of employee job performance
• Creating a cohesive team environment
• Ensuring all policies and procedures are followed
• Interpreting policies and communicating work procedures to staff
• Evaluating work procedures and recommending changes
• Overseeing time and attendance records and making decisions on routine personnel matters

A few reasons you might love this job:You will work within a great team with supportive managementYou will interact with different types of people from various backgroundsThere are well-established procedures in place, and you may be able to further develop those proceduresWe foster a unique sense of purpose through our work
A few challenges you might face in this job:

• You may encounter some system communication problems or regular system updates that impact operations
• You may need to keep staff motivated and interested in their daily tasks
• The volume of work fluctuates, and you may need to problem-solve or delegate during busier times
• You may encounter some members of the public who are under a lot of stress and are difficult to communicate with

Competencies Required:Decision Making: Choosing optimal courses of action in a timely mannerReading Comprehension: Understanding and using written informationProfessional & Technical Expertise: Applying technical subject matter to the jobUsing Technology: Working with electronic hardware and software applicationsAdaptability: Responding positively to change and modifying behavior as the situation requiresAttention to Detail: Focusing on the details of work content, work steps, and final work productsEstablishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by othersHandling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversityOral Communication: Engaging effectively in dialogueWriting: Communicating effectively in writingHandling & Resolving Conflict: Managing interpersonally strained situationsInterpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situationsLeadership: Guiding and encouraging others to accomplish a common goalManaging Performance: Ensuring superior individual and group performanceValuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
You can read the complete job description at: https://www.governmentjobs.com/careers/contracosta/classspecs/4854

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

Experience: Four (4) years of full-time or its equivalent clerical experience, one (1) year of which must have involved supervisory responsibility. One (1) year of experience at the Clerk-Senior or Lead Specialist levels or comparable level in Contra Costa government employment may be substituted for the required supervisory experience.

Other Requirements: Appointments to certain designated positions may require that a portion of the requisite work experience be in a specialized area.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Online Clerical Skills Test: Qualified candidates will be emailed a link to take an online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to clerical skills, mathematical ability, grammar and vocabulary, interpersonal skills, and customer service. (Weighted 45%)

Online Supervisory Skills Test: Candidates who pass the clerical skills test will be emailed a link to take an online multiple-choice test. Candidates will be evaluated on necessary knowledge and skills that may include but are not limited to managing performance, leadership, handling & resolving conflict, establishing credibility, adaptability, reading comprehension, and decision making. (Weighted 55%)
TENTATIVE DATES

Online Clerical Skills Test: January 23 - January 28, 2025

Online Supervisory Skills Test: January 30 - February 4, 2025

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Lauren Ludwig at Lauren.Ludwig@hrd.cccounty.us. For any technical issues, please contact the Government Jobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 1/10/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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