INTERMEDIATE CLERK/HEALTH SERVICES

Position/Program Information

EXAM NUMBER
Y1138C

TYPE OF RECRUITMENT

Open Competitive Job Opportunity

FILING DATES

We will begin accepting applications on Wednesday, January 8, 2025, from 8:00 a.m. (PT). All applications must be received before 5:00 p.m. (PT) on Wednesday, January 8, 2025 to be accepted.

No withholds are allowed for this examination. Experience, certificate, or degree requirements must be fully met and indicated on the application by the last day of filing.

ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES: The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for over 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION: To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION: Positions allocable to this class typically report to a clerical supervisor or higher and perform specialized clerical duties requiring a working knowledge of specialized subject matter and the specialized clerical functions involved. Performance of assigned duties requires initiative and independent judgment within procedural and policy limits.

Essential Job Functions

WHAT WILL I DO AS AN INTERMEDIATE CLERK

Processes documents according to established procedures; examples include reports, charts, tables and lists, bills, receipts, statements, case files, permits, licenses, and notices.

Reviews documents for completeness, accuracy, and compliance with legal and other requirements.

Answers questions and provides information to the public concerning regulations, procedures, forms, applications, programs and services, and permit requests.

Maintains records requiring specialized knowledge and judgment in the selection, compilation or computation of data; examples include cost records and distribution and control ledgers which can be posted without extensive knowledge of bookkeeping.

Compares or segregates documents where specialized knowledge of the function and more than a routine check for completeness and accuracy is involved.

Utilizes office- machines such as computers or terminals, copiers, scanners, or calculator’s incidental to the performance of other duties.

Searches records and files for data where judgment and discrimination are required in selecting or abstracting material.

Indexes and cross-references records and files.

Sorts, arranges and files documents and publications; retrieves and issues filed materials.

Calculates amounts due, collects fees, and issues receipts.

Requests, receives, stores, inventories, and issues office supplies, and maintains related records.

Receives, sorts and distributes mail.

Serve as a receptionist or counter clerk as needed.

Requirements

WE ARE LOOKING FOR INDIVIDUALS WHO HAVE ONE OF THE FOLLOWING:

OPTION 1: Six months of office clerical experience in the service of the County of Los Angeles or in districts under the jurisdiction of the County

OPTION 2: One year of office clerical experience outside the service of the County of Los Angeles

OPTION 3: A certificate or Associate of Arts degree in clerical procedures or office administration from an accredited college*

SPECIAL REQUIREMENT INFORMATION:

* To receive credit for the required degree and/or certification, you must attach a legible copy of the official diploma/transcripts, an official letter from the accredited institution that shows the area of specialization, and/or a legible copy of the official certificate at the time of filing or within seven (7) calendar days from the last day of application filing. If you are unable to attach the required document, you must email it to yramos@dhs.lacounty.gov . Please include the exam number, exam title, and applicant ID number.

Applications received without evidence of the required certificate or degree will not be considered nor accepted as meeting the stated requirements under Option 3. For more information on requirements, please see the Employment Information document on the LA County Jobs website.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

LICENSE:

A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:
Physical Class II - Light: This class includes administrative and clerical positions requiring a light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation maybe involved.

ALL APPLICANTS MUST MEET THE REQUIREMENTS AT THE TIME OF FILING IN ORDER TO BE CONSIDERED FOR THIS EXAMINATION.

IMPORTANT NOTICE:

Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.

Additional Information

EXAMINATION CONTENT:

This exam will consist of a multiple choice and/or simulation assessment(s), weighted 100%, measuring:

• General Problem-Solving Skills
  
• Customer Focus
  
• Learning Potential
  
• Responsibility
  

MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVILSERVICE RULE 7.19.

APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.

TRANSFER OF TEST COMPONENTS:

• Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination.
  
• This examination contains test components that may be used in the future for new examinations, and your test responses may be transferred.
  

Please add the below email addresses to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

yramos@dhs.lacounty.gov

info@governmentjobs.com

talentcentral@shl.com

noreply@proctoru.com

donot-reply@amcatmail.com

Multiple-choice and/or simulation assessment scores cannot be given over the telephone.

TEST PREPARATION:

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guide will help you prepare for the test, we advise you to review all related materials that you deem necessary.

• An interactive Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click "Find A Job" and "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
  
• Additional online practice tests are available at:
  https://www.shldirect.com/en-us/practice-tests/ .

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing score in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months.

SELECTIVE CERTIFICATION:
In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training.

VACANCY INFORMATION :

The eligible list resulting from this examination will be used to fill vacancies throughout the Department of Health Services (DHS) ONLY.

AVAILABLE SHIFT :

Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.

APPLICATION AND FILING INFORMATION :

Applications must be submitted online only. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site.

Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the exam requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

IMPORTANT NOTES :

All information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made per Civil Service Rule 6.04. Falsification of any information may result in disqualification or rescission of the appointment. Utilizing verbiage from the Class Specification and Minimum Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application, and you may be disqualified.

SOCIAL SECURITY NUMBER :

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES :

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator .

NO SHARING OF USER ID, E-MAIL, AND PASSWORD :

All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

TESTING ACCOMMODATION :

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from qualified medical provider or other qualified professional to support your request for a testing accommodation.

If you have questions regarding this job posting, please contact us using the following information:

TestingAccommodations@hr.lacounty.gov

Teletype Phone: (800) 735-2929

California Relay Services Phone: (800) 735-2922

FAIR CHANCE INITIATIVE :
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance policies and the Fair Chance Act (Gov. Code Section 12952).

ANTI-RACISM, DIVERSITY,AND INCLUSION (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Health Services is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:

Yolanda Ramos, Exam Analyst

yramos@dhs.lacounty.gov

(213) 288-7000

ADA COORDINATOR PHONE: (323) 914-7111

TELETYPE PHONE: (800) 899-4099

CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922

For detailed information, please click here

• 

• Los Angeles County

• (800) 970-5478

Show more