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Job Description
Position Overview
*The 14-day in-house notice is incorporated in this job announcement.
*This recruitment is limited to the first 150 qualified applications and will close to the public without notice while still accepting applications from internal employees.
The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Animal Control Customer Service Specialist in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.**
Under general supervision, performs specialized duties within the Animal Control Section of the Police Department, assists customers with requests and issues regarding City animal control services; and performs related duties as assigned.
The physical work location is the Henderson Animal Care and Control Facility located at 300 E Galleria Drive, Henderson, NV, 89011.
PLEASE NOTE:
This job announcement is for the Full-Time Animal Control Customer Service Specialist position. Candidates interested in receiving consideration for both the Full-Time and Part-Time vacancies for Animal Control Customer Service Specialist must apply for each position separately via the respective job bulletin. Candidates who apply for and are invited to move forward for both the Full-Time and Part-Time opportunities will undergo the same assessment process and interview only once; scores earned will apply to both recruitments.
PERSONAL HISTORY QUESTIONNAIRE (PHQ):
The final step in the selection process is the police background investigation. If you are among the group of candidates moving forward to the final steps, you will be required to go through a thorough police background process and complete and submit a Personal History Questionnaire (PHQ). Please note: the background process does not influence the selection process. Click here to view the PHQ successful candidates will be required to complete.
**NOTE TO CURRENT EMPLOYEES:- Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.
- The City of Henderson may elect to test probationary full-time, part-time, and temporary employees who meet the minimum qualifications if there are an insufficient number of full-time non-probationary employees who meet the minimum qualifications or successfully pass the assessment process, or if there are a large number of vacancies or anticipated vacancies in the classification. Probationary full-time, part-time, and temporary employees who successfully complete the testing process will be placed on a separate list which may be utilized for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees as outlined in the Teamsters contract, this separate list may be utilized.
SALARY AND BENEFITS:- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
- Work-Life Balance
- Four (4)-Day, 38 hour workweek
- Please note that the assigned shift/work days may vary and include Fridays and/or Saturdays.
- Paid Leave and Holidays
- Family and Medical Leave and Extended Leave Policy
- Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
- Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Tuition and Certification Reimbursement Program, and much more!
- ***Click here to review all City Employee Benefits
Click here to familiarize yourself with the position and physical requirements.
Click here to learn more about the Police Department.
Click here to see what it's like to live in/visit Henderson .
Minimum Qualifications- Graduation from high school, or the equivalent
- Two (2) years of experience performing general clerical or customer service duties involving direct contact with the public
- Skill in typing sufficient to type 25 net words per minute at the time of application
- Must obtain certification in, National Crime Information Center (NCIC) and maintain annual re-training and certification
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
- Note: An equivalent combination of related training and experience may be considered
Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
ASSESSMENT DATES:
Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, January 21, 2025. Candidates will be allotted 48 hours to complete the assessment.
*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.
Written Examination - Remote/Online (Weighted 25%): Week of January 27, 2025
(Best-Qualified Candidates)
Structured Selection Interview - In Person (Weighted 75%): Date(s) to be determined
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
IMPORTANT: Appointment is subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, medical/physical examination, drug and alcohol test. Please see the job description to view the physical requirements of the job. As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The selection process should be completed within four (4) months of the closing date. Candidates may reapply when there is a vacancy and a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation.
City of Henderson, Nevada
Teamsters Contract Benefits Summary
HEALTHCARE AND INSURANCE- Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
- Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
- Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
- Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
- Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
- Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
- Medicare - Employee and City each pay 1.45%
- Employer paid membership in the Nevada Public Employees Retirement System (PERS)
- No Social Security tax on employee's wages
- Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage
VACATION- Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
- Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond
- Accrued at 9.5 hours per month from date of hire
- Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson
- 13 paid holidays per year
- Two (2) floating holidays per year
- The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off
- Four-day, 9.5-hour workday, 38-hour work week
- Three-day, 12-hour workday, 38-hour work week for certain positions
- Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
- A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes
- IRC 457 Deferred Compensation Plan
- IRC 401aDeferred Compensation Plan - new/hireemployees only
- IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
- Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
- Auto and Home Insurance
- 529 College Savings Plan
- Supplemental Term Life Insurance
- Legal Insurance
- Pet Insurance
- Identity and Credit Protection
- PerkSpot Employee Discounts Program
- Long Term Care + Life Insurance
NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program
Revised 03/24
Closing Date/Time: 1/13/2025 3:00 PM Pacific -
ABOUT THE COMPANY
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City of Henderson
Show moreLocated in Clark County Nevada, just minutes from the famous Las Vegas Strip, Henderson is known as a community of small-town values with big-city amenities. Henderson’s origins are rooted in World War II, when it was the primary supplier of magnesium used in the manufacture of munitions and airplane parts, and the community grew ostensibly overnight to house more than 14,000 workers. Henderson was incorporated in 1953 and remained a relatively small industrial town until the early 1980s when the first master-planned community, Green Valley, was introduced. Today, more than 314,000 residents call Henderson home and the city has been consistently ranked one of the fastest growing communities in the nation (Forbes) with 500-800 new residents arriving each month.
Henderson is the largest full-service city in Nevada. Our approximately 2,000 full-time and 1,000 part-time employees deliver the majority of the essential services needed by citizens and businesses, including Police, Fire, and Water/Wastewater Services. Henderson is nationally known for its stunning parks, trails, master-planned communities, outstanding quality of life, and patriotic past. Henderson is also recognized as one of America’s Best Places to Live (MONEY and Liveability.com), one of America’s Best Cities (Business Week), one of the safest cities in America (Forbes, InsuranceProviders.com, Law Street Media, Movato.com), and a Bicycle Friendly Community (League of American Bicyclists).
The city’s culture is driven by its vision, mission, values, and priorities and is often distinguished for its innovation, progressive leadership, and outstanding services. The city’s mission to “Provide services and resources that enhance the quality of life to those who live, learn, work, and play in our city” emphasizes areas that are strategically important. Additionally, the city’s priorities impact the culture because they reflect what is most important to the community and therefore become significant to the organization. Henderson is a progressive and vibrant city committed to maintaining premier amenities and services for our residents... it’s a Place to Call Home!
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