Social Service Staff Development Specialist

The Position

Bargaining Unit: Local 512 - Social Services Staff Specialist Unit

About the Employment and Human Services Department

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

The Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for a Social Service Staff Development Specialist.

We are looking for someone who is:

• Skilled in developing and delivering engaging training programs tailored to diverse learning styles
• A strong communicator, both orally and in writing, with the ability to convey ideas effectively to individuals and groups
• Organized and detail-oriented, capable of managing multiple tasks and meeting deadlines
• Knowledgeable about human services programs, specifically CalWORKs, Welfare-to-Work, CalFresh, and/or Medi-Cal
• Collaborative and adaptable, working well with a variety of teams and stakeholders
• Proficient with technology, including online learning platforms, audiovisual tools, and automated public human services systems
• Open to feedback and focused on continuous improvement of training and development initiatives

What you will typically be responsible for:

• Assessing staff training needs through surveys, interviews, and data analysis, and designing programs to address those needs
• Creating and delivering in-person and virtual training sessions, workshops, and seminars for various EHSD programs
• Developing training materials such as handbooks, lesson plans, e-learning modules, and video content
• Evaluating the effectiveness of training programs by collecting feedback and analyzing performance outcomes
• Collaborating with subject matter experts to ensure training content aligns with regulatory requirements and job-specific skills
• Coordinating logistics for training events, including scheduling, securing locations, and arranging for guest speakers or facilitators
• Supporting organizational development initiatives by consulting on process improvements and team-building strategies

A few reasons you might love this job:

• Impactful Work: You’ll have the opportunity to shape the professional growth of staff, enhancing the quality of services provided to the community
• Collaborative Environment: Work closely with passionate and skilled colleagues dedicated to making a difference
• Creativity Encouraged: Use your innovative ideas to design and implement engaging training programs
  
• Professional Growth: Gain experience in advanced training methodologies and organizational development strategies
  
• Diverse Opportunities: Tackle a variety of topics and challenges, keeping your work dynamic and fulfilling
  

A few challenges you might face in this job:

• Evolving Regulations: Keeping up with and adapting training programs to new laws, policies, and procedures.
• Engaging Diverse Audiences: Designing training that resonates with a wide range of learners, from clerical staff to management.
• Balancing Priorities: Managing multiple training requests and tight deadlines while maintaining high-quality delivery.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Design Sense: Creating work products that are functional, intuitive and aesthetically pleasing
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Listening: Fully comprehending spoken communication
• Presentation Skill: Formally delivering information to groups
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Group Facilitation: Enabling constructive and productive group interaction
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness

To read the complete job description, please click here, www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a bachelor's degree from an accredited college or university with a major in business or public administration, social or behavioral science, information technology or a closely related field.

Experience:
Two (2) years of full-time experience in a supervisory, training, or administrative capacity in a public human services agency; ORThree (3) years full-time (or the equivalent of full-time) experience in a public human service agency's child welfare program performing duties at the level of Social Worker II in Contra Costa County; ORCurrent incumbency in the class of Social Service Program Analyst, Social Service Information Systems Analyst, Senior Social Service Information Systems Analyst, Eligibility Work Supervisor I or Clerical Supervisor, AND two (2) years of full-time experience or its equivalent in either a supervisory, program specialist, or administrative capacity in a public or private human services agency.
Substitution: Additional qualifying experience of the type noted above may be substituted for the required education on a year-for-year basis. One year of additional experience of the type noted above may be substituted for the required academic major.

Desirable Qualifications:

• A master’s degree in education, public administration, organizational development, or a related field
• Certification in instructional design, training facilitation, or adult education
• Experience developing e-learning content using platforms like Articulate, Adobe Captivate, or similar tools
• Expertise with human services programs, specifically CalWORKs, Welfare-to-Work, CalFresh, and Medi-Cal
• Strong project management skills with experience coordinating large-scale training initiatives
• Expertise in assessing and evaluating training program effectiveness using data-driven methods

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Multiple-Choice Test: Candidates who clearly demonstrate that they possess the minimum qualifications will be invited to participate in an online test. You will need access to a computer with a reliable internet connection to participate in the assessment. This multiple-choice test will assess candidates on the required competencies and technical skills. (Weighted: 100%). Tentatively scheduled: January 2025.Hiring Interview: TBD

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Flor Robb at flor.robb@hrd.ccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 1/13/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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