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Job Description
Position/Program Information
We will be accepting online applications from Friday, December 27, 2024, 8:00 AM (PT) until Friday, January 10, 2025, before 5:00 PM (PT).
We welcome applications from everyone.
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Why work for us?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! We are the largest employer in Southern California, with over 116,000 employees in more than 38 Departments providing vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has over 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the country. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax and rejuvenate as you reach your fullest personal and professional potential.
Please visit us here to learn more about our benefits: https://hr.lacounty.gov/benefits/
We are searching for a team member who is:- Highly motivated and enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
- Diligent in performing information systems tasks needed to keep our services and organization running, and willing and able to provide solutions to common user or system related issues.
Essential Job Functions
Work in conjunction with professional IT engineers to ensure that our organization's efforts for community improvement continues uninterrupted by:- Providing support to systems customers and/or departmental staff for a variety of IT-related issues including the identifying, tracking, documenting, researching, and resolving of basic problem calls.
- Serving as a liaison between field staff and centralized IT staff by addressing inquiries, providing instructions and furnishing written materials, forms, and policies and procedures related to departmental and County IT systems.
- Responding to reported desktop related connectivity problems such as issuing or resetting customer passwords.
- Supporting IT professionals by performing routine systems testing, including validating user manuals, procedures, and other instructional materials.
- Assisting in documenting Help Desk calls that require higher level research and investigation.
- Extracting and summarizing report data; compiling statistics, analyzing data, and preparing reports for management.
- Coordinating IT training scheduling for departmental staff as needed.
- Assisting in IT technical training of departmental users as needed.
- Acting as lead to Information Technology Aides and other clerical personnel as needed.
- Assisting in the installation, configuration, maintenance and troubleshooting of IT devices including personal computers, video display terminals, printers, cabling and other hardware as needed.
Requirements
Requirements to Qualify
One (1) year of experience, within the last five (5) years, providing assistance to professional information technology staff - AND - providing routine customer information systems related tasks in a centralized IT organization.*
*A unit or department that provides comprehensive IT services such as analysis, design, acquisition, development, implementation, maintenance, and/or support of information systems, under the direction of the organization’s Chief IT official.
Acceptable Los Angeles County classes include, but may not be limited to: Veteran Intern, Information Technology Support; Computer System Operator; Computer Operator Specialist; or Computer Systems Schedule r II.
Endorsement of county qualifications
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity, please describe the out-of-class duties in detail in the Work Experience and Supplemental Questions sections of their application. We also encourage you to submit any supporting documentation such as out of class/additional responsibility bonuses, verification of experience documents, and performance evaluations in order to assist our review of your qualifications.
License
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Physical class
2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Additional Information
We will review applications to determine who meets the requirements. Applicants who meet the requirement will be invited to take part in our assessment process.
Examination content
Consists of TWO (2) multiple choice and/or simulation assessment parts:
Part I - weighted 80% and covers:- General Problem Solving Skills
- Service Orientation
- Issue Resolution
- Attentiveness
- Navigation
- Accurate Typing
- Achievement
- Learning Potential
Candidates must achieve a passing score of 70% or higher on Part I in order to have Part II scored and calculated.
We do not allow review of this exam under Civil Service Rule 7.19.
Transfer of scores
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
Test preparation
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.- Online practice tests are available at https://www.shldirect.com/en-us/practice-tests .
- Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
Candidates who passed the assessment are placed on a list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies as they occur.
Veteran's Credit
If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at KTy@hr.lacounty.gov within 7 calendar days from the last date of application filing.
APPLICATION AND FILING INFORMATION
We only accept applications filed online and received BEFORE 5:00 p.m., PT, on the last day of filing. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.- k ty@hr.lacounty.gov
- info@governmentjobs.com
- talentcentral@shl.com
- noreply@proctoru.com
- donot-reply@amcatmail.com
For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.
All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.
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The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities among race. We support the ARDI Strategic Plan and its goals by improving equality, inclusion, and diversity in recruitment, selection, and employment practices.
Testing accommodation
If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . The sooner you contact us, the sooner we can respond and keep you moving through the process.
Teletype Phone: (800) 899-4099 - Alternate: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Contact Name: Kelly Ty
Contact Phone: (213) 441-1995
Contact Email: KTy@hr.lacounty.gov
Exam number: R2585H-R
For detailed information, please click here
Closing Date/Time: 1/10/2025 5:00 PM Pacific -
ABOUT THE COMPANY
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Los Angeles County
Show moreStart Your Career with Los Angeles County
With a population of more than 10 million people and 88 cities, Los Angeles County has more residents than any county in the nation.
With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 100,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.
As one of the Top 10 Government Services Employers, as named by Forbes Magazine, the County of Los Angeles provides those committed to a career in public service with boundless opportunities, a platform for professional and personal growth and the ability to truly make a difference in people's lives.
A career with the County means you will have the chance to be a part of building and providing services for an amazingly diverse population of citizens. From helping families in need to fighting fires to keeping our beaches clean, the County of Los Angeles provides an environment where you can touch and enrich lives everyday.
A career path in the County is truly that – a path. Many of those in our County family begin and end their careers here in two very different places. You may start out as an Administrative Assistant in Public Works and find yourself a few years later as a Manager in the Department of Community and Senior Services. While many County employees remain on the same career path in one department for their entire careers, others move between departments or take advantage of training and other opportunities to find new careers within the County.
The path you take is up to you. As a Los Angeles County employee, the opportunities – and the possibilities - are limitless.
Flexible Work Schedules
Depending on the requirements of their department and position, some employees may have the option to craft a work schedule that accomplishes their mission, while providing flexibility, including 4/40 workweeks and other options.
Your Choice of Locations
From the harbor at Marina del Rey to the forests of the Antelope Valley, big cities, small municipalities and rural communities – there are opportunities to work for the County wherever you roam and wherever you call home.
Job Security
The County of Los Angeles is committed to providing our permanent employees with long-term employment and dependable benefits. It's a lasting career with an employer who is committed to your success.
Career Development
The County encourages all employees to take advantage of the many training and development opportunities available.
Outstanding Benefits
The County offers its employees one of the strongest public-sector benefits packages in the nation.
Diversity
Integrity and respect lie at the heart of our Equity Policy and reflect our Mission, Vision, and Values.
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