Business Process Consultant Senior

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses and Certifications Required:

• None.

Notes to Applicants
The Austin Fire Department is preparing an application for accreditation with the Center for Public Safety Excellence and Commission on Fire Accreditation International ( CPSE / CFAI ). The Business Process Consultant Sr position assists the Division Chief over Accreditation with planning, coordinating and writing accreditation documents. This position also acts as the subject matter expert on the accreditation process and subsequent maintenance of accreditation status, including ongoing adherence to requirements and proposed changes or amendments. This position will also be tasked with drafting a Community Risk Assessment ( CRA ) as well as related planning and research activities. The position will by supervised by the Manager over Research & Data Analytics.

Please note the following when completing the City of Austin application for this position:

• Please be sure to detail on the application all the previous employment experience you wish to be considered as part of your qualifications. Please include contact information from previous employers. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• AFD reserves the right to begin interviews before the closing date.
• A resume and cover letter are required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. Applications missing information and/or documents will be deemed incomplete applications and will not be considered.
• The Austin Fire Department may close the posting any time after seven days from the initial advertisement. Once a position is closed, no additional applications will be accepted.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

For more detailed information, please contact Brad Poerner, Austin Fire Department Human Resources Manager, at brad.poerner@austintexas.gov .
Pay Range
$37.63 - $47.98
Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m.
Job Close Date 01/19/2025 Type of Posting External Department Fire Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4201 Ed Bluestein Austin TX 78721 Preferred Qualifications
Preferred Experience:

• Experience administering programs and writing reports that summarize program activity/results.
• Experience facilitating groups and developing strategic plans.
• Experience training employees.
• Experience using performance measures to explain program outcomes.
• Experience conducting a Community Risk Assessment.
• Knowledge of fire service practice, policy and principles.
• Strong organizational skills.
• Strong oral and written communication skills.
• Demonstrated ability to coordinate civil service personnel to be in compliance with externally driven professional standards.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this job are graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications for this job?

• Yes
• No

* Do you have knowledge of fire service policies and procedures?

• Yes, I have worked at a fire department
• No, but I have not worked at a fire department
• No

* Do you have experience providing support for an agency accreditation process?

• Yes
• No

* How much experience do you have training employees?

• None
• Less than one year
• One to four years
• More than four years

* How much experience do you have writing reports that summarize program activity/results?

• None
• Less than one year
• One to five years
• More than five years

* Describe a program or project you have managed that involved determining whether or not a group or organization was in compliance with a policy or law.
(Open Ended Question)
* Why are you interested in this position?
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

Show more