Student Activities Center Lead Pool Gutswurrak Student Activities Center
Job #543448
First Review: Thursday, January 2, 2024
Open Until Filled
At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.
Cal Poly Humboldt is proud to have over 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.
Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.
Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.
(Job #543448) Administrative Support Coordinator II, SAC Lead, Hiring Range: $23.40 - $24.60/hour. This is a temporary, intermittent hourly, non-benefitted, non-exempt, permanent position with a one-year probationary period in the SAC Department.
Position Summary: Under the direction of the Associate Director of the Gutswurrak Student Activities Center (SAC), a SAC Lead is an evening and weekend Lead who plays a pivotal role in maintaining SAC operations, overseeing the facilities, and providing lead direction to a student assistant team. They are responsible for providing a safe and positive environment for all students and their guests.
Key Responsibilities:Lead operations and daily services of the Gutswurrak Student Activities Center (SAC) - Serve as designated professional staff and point of contact for the SAC facilities during evening and weekend shifts. Exercise independent judgment in resolving variances, questions, concerns that may arise in the facilities or during events. Serve as a liaison between the users and Facilities Management and/or UPD for any needs that may arise. Actively monitors SAC building, balconies and quad to ensure compliance with guidelines.
- Oversee SAC daily service operations and maintenance, including but not limited to Info Counter, Gaming Room, Arcade, Commuter Kitchen and multiple lounges.
- Review daily schedules and prepare all spaces to accommodate program events/activities.
- Ensure that opening procedures are completed at the beginning of the shift.
- Ensure that closing procedures are completed at the end of the shift and facility secured.
- Ensure that all setup arrangements are completed prior to the start of scheduled activity.
- Maintain communication and coordination with the Associate Director of SAC for recommended operational adjustments, changes to procedures, and necessary maintenance.
- Collect data and perform a variety of clerical duties.
- Assist in creating, maintaining, and updating department guidelines and procedures; including but not limited to handbooks, office manuals and student assistant job descriptions.
- Provide lead oversight and work direction to student assistants.
Oversee the event box office, as needed - Pick up and return gate ticketing operational needs from University Ticket Office; collect ticket stock, will-call, change fund, comp lists & scanners.
- Ensure timely set up of gate for events; process ticket transactions for guests as well as handle will-call distribution.
- Manage event ticketing requests for refunds, exchanges, and oversee resolution of customer service concerns.
- Maintain a professional and courteous attitude towards all guests; provide directional assistance to guests as requested.
- Administration of daily box office cash deposits, safeguarding tickets, and timely delivery of gate monies to safe following events.
- Provide event box office oversight and ensure that student staff are providing superior customer service and following institutional protocols.
- Reconcile night of show sales and cash balancing in the ticketing system
Facilitate programming and events, as needed - Facilitate activities and events when assigned.
- Troubleshoot and solve challenges that arise during events independently and with the support of the other department members.
- Ensure collection of student participation data using Presence.
- Maintain post event communication and coordination with the SAC Programming & Event Coordinator for recommended programming and event operational adjustments and changes to procedures.
Conference & Events Services Support, as needed - Supervise the physical room setup for meeting, conference, and event rooms. Work alongside student and intermittent hourly staff as needed, and ensure that all room setups are timely, accurate, complete, functional, neat, clean, and ready for customer use prior to each event.
- Troubleshoot and solve challenges which arise during events independently and with the support of the other department members.
- Oversee event hosts and serve as point of contact.
Knowledge, Skills, and Abilities Associated with this Position Include: - Comprehensive and detailed knowledge of the university infrastructure, policies, and procedures.
- Thorough mastery of English grammar, punctuation, and spelling.
- Expertise in using office software packages, technology, and systems.
- Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist.
- Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area.
- Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas.
- Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
- Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference.
- Ability to effectively write and present own reports.
- Ability to effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
- Ability to use negotiation and persuasion skills to achieve results and expedite projects
As related to major responsibilities for this position: - Ability to train others on new skills and procedures and provide lead work direction.
- Demonstrated strong customer service skills; ability to quickly and creatively solve varying customer service issues using own judgment and initiative.
- Ability to stay calm during conflict and emergency situations and exercise independent judgment in resolving variances, questions, concerns that may arise in the facilities or during events.
- Ability and willingness to work a schedule that requires evenings and weekend shifts.
Minimum Qualifications: Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Qualifications: - Experience working with college students in a university or college environment.
- Ability to consistently demonstrate and reinforce the values of caring, respect, honesty and responsibility among participants and guests.
Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the
Apply Now button:
- Letter of Interest
- Resume or Curriculum Vitae
- Contact information for at least three professional references
Application Deadline: The deadline to submit application materials before first review is 11:55 p.m. on Wednesday, January 1, 2024.
Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.
We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.
Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.
CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu .
Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.
CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)
Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.
Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu .
Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.
Class Code: 1035
Publication Date: 12/12/2024
Advertised: Nov 13 2024 Pacific Standard Time
Applications close:Closing Date/Time:
