Visitor Center Manager

Job Summary:

Responsible for managing all operations and personnel associated with the Visitors Center including gift store. Maintains a well-informed, working knowledge of the attractions and services available in the area to visitors; acts as a liaison between these entities and the visitor while maintaining a personal commitment to excellence, professionalism and creativity.

The salary range for this position is $31.44 - $42.45 per hour with a hiring range of $31.44 - $36.95, depending on qualifications and experience.

First reading of applicants to take place on Monday, 12/16/24 at 12:00 P.M. M.S.T.

Please include a cover letter and resume with application.

Essential Functions:

• Oversees the daily retail operations of the center including but not limited to buying, merchandising, inventory or goods, daily cash reports and reconciliation reports.
• Supervises the dissemination of information designed to influence the buying decision of potential visitors; ensures that all inquiries from mail, walk-in, and telephone receive prompt and courteous responses.
• Oversees the recruiting, training, and supervising of all visitor center staff and volunteers; responsible for processing payroll if applicable.
• Ensures that the Visitor Center is well maintained and stocked with the brochures and other informational materials; gathers event information for the Visitor Center.
• Develops specialized visitor information and itineraries as needed.
• Tracks fulfillment of all mail and phone inquiries and produces monthly reports; compiles a monthly report from the daily visitor logs and people counters showing the total number of visitors to the Visitor Center, their state of origin, reason for travel and final destination.
• Coordinates off-site visitor information booths for special events.
• Helps with offsite signature events including but not limited to set-up, tear-down, working Visitors Center booth/kiosk, off-site sales etc.
• Reports all visitor center deposits of cash and credit cards from merchandise sales weekly to the accounting department.
• Coordinates FAM (familiarization) trips and the annual holiday party for the volunteers.
• Produces, follows and updates visitor center procedure manual.
• Researches new companies or activities beneficial to the visitor.
• Gathers information for the quarterly Calendar of Events; maintains database of regular contributors.
• Assists in working consumer trade shows for the Visit Loveland division.
• Delivers public presentations focused on visitor services/attractions when requested.
• Maintains a cohesive working relationship with all other City personnel and Chamber to ensure a unified and effective promotional effort.

Other Job Functions:

• Oversees the recruiting, training, and supervising of all visitor center staff.
• Responsible for processing timesheets.
• Performs other duties as assigned.

Job Level and Management Expectations:

Supervisor for Benefitted Employees:

• Provides direct supervision to professional, technical, and skilled employees to assure accountability to department and organizational goals and objectives.
• Focus on day-to-day operations and ensuring tasks are completed efficiently.
• Interprets policies and exercises independent judgment and decision making within department.
• Makes personnel decisions related to hiring, performance, or disciplinary actions.
• Champions and embodies the company's mission, vision, values, and culture.

Qualifications:

Education:

• Bachelor's degree or better in Marketing, Tourism, Communications or related field.

Experience:

• 5 years experience in marketing, retail, merchandising, inventory or related field required.
• 2 years su pervisory experience, including hiring and managing personnel required.
• 1 year cash handling/deposit experience required.
• Experience with Microsoft Office products required.
• Experience working with volunteers preferred.
• An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of retail operations.
• Ability to use suggestive sales techniques and market city attractions to visitors.
• Ability to communicate effectively and efficiently with a varied audience.
• Skilled in training of staff, influencing and managing performance of staff and volunteers.
• Skilled in managing inventory effectively.
• Ability to perform basic accounting/cash handling functions.
• Knowledge of office productivity software.
• Ability to work collaboratively with other department and division personnel.
• Must possess excellent customer service and communication skills.

Physical Demands and Working Conditions:

• Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent exposure to routine office noise and equipment.
• Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefits Information:

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a background check.

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• City of Loveland

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