Business Process Consultant

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None.

Notes to Applicants
About Us!
The Austin Transportation and Public Works Department ( TPW ) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

The Opportunity!
The Business Process Consultant position will play a critical role in the Signs and Markings Division ( SMD ) of the Transportation and Public Works Department. SMD is responsible for the installation and maintenance of thousands of transportation-related assets in the City of Austin, including traffic signs, crosswalks, and long line road markings. This is achieved using both in-house field crews and external contractors, and supported by a small team of professional-level staff conducting project coordination, contract management, and geospatial analysis, among other activities. In close coordination with the Division Manager, Project Manager, and Program Manager, this individual will analyze and enhance SMD’s data and asset management processes to ensure and improve data integrity. They will work with other TPW divisions and other COA departments to ensure SMD processes are integrated and that systems are in place to use and rely on the data/information. Other potential work tasks may include assisting in process enhancements related to inventory and material usage, workflow and scheduling, public records requests and council-related communication, and more. The ideal candidate will have excellent project/process management skills, and the ability to manage multiple tasks and deadlines simultaneously.

Key Responsibilities

• Analyze current data management workflows and identify areas for improvement.
• Develop and implement data standards, processes, and quality control measures.
• Collaborate with field staff, supervisors, and stakeholders to ensure accurate data collection and reporting.
• Maintain and update GIS datasets related to traffic signs and pavement markings.
• Use data insights to support decision-making and enhance operational efficiency.
• Prepare reports and dashboards to communicate asset management trends and performance metrics.

To watch a video about Austin Transportation and Public Works, click here.

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Assessment:
This position may require a skills assessment.

Close Job Posting:
Department may close the job posting at any time after 7 days.

Video Conferencing Software Technology:
Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

PLEASE NOTE : Austin Transportation and Public Works positions are not at 100% remote operation. If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely.


Office Location Notes:
Office location is subject to change based on department needs and programs.
Pay Range
$33.49 - $42.71 per hour

Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
*Hours may vary depending on departmental needs and initiatives.
Job Close Date 12/12/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 8900 Cameron Rd. Austin, TX 78754 Preferred Qualifications
Preferred Experience:

• Experience with various data visualization tools plus experience or interest in GIS and/or PowerBI for geospatial analysis and performance tracking/reporting.
• Experience turning data into information.
• Ability to provide thorough analysis and recommendations to upper management on performance measures, process efficiencies, and quality control.
• Ability to effectively make recommendations to Division Manager on organizational changes needed to maximize output by utilizing appropriate staff, resources, and/or contracts.
• Experience working with process mapping and improvement methodologies.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Consultant position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years’ experience related to the job. Do you meet these minimum qualifications?

• Yes
• No

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Please describe your experience managing large GIS datasets. How did you ensure data integrity and accuracy.
(Open Ended Question)
* Please describe your experience mapping and improving complex workflows.
(Open Ended Question)
* Describe your experience providing analysis and recommendations to upper management.
(Open Ended Question)
* All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?

• Yes
• No

* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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