IT Supervisor Senior (Reserved for Department Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.
• Experience may substitute for education up to four (4) years

Licenses or Certifications:

• None.

Notes to Applicants
Overview of the Position:
The IT Supervisor Sr positions will lead a team of IT professionals that are responsible for providing city wide technical support for end users. The IT Supervisor Sr will set expectations for team members, provide regular feedback through staff meetings and performance reviews, and ensure team members achieve their full potential through training and coaching. This position will be responsible for enforcing IT polices, procedures and best practices. This position will work with other teams as necessary to make sure exceptional customer service is delivered to all customers. This position will manage third party vendor service providers, monitor vendor performance, and address any issues.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required).

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information.
Pay Range
$42.26 - $57.68

Hours
Standard Business hours.
Monday - Friday
7:45 AM - 4:45 PM

Must reside in the state of Texas. Standard Business hours. This position is currently primarily remote; however, requirements may change to meet business needs.
Job Close Date 12/04/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane Bldg 1, Austin Texas 78754 Preferred Qualifications
Preferred Experience:

• Experience providing customer service to executives, elected officials and others, in a technical environment.
• Experience with endpoint management software and services, like Microsoft Intune.
• Experience supervising a team of 4 or more information technology professionals.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides advanced technical leadership on integrating complex existing or new information system technologies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Lead the coordination and participation with other City departments, project teams and agencies Develops training programs, guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies and analyses Prepares operating budgets and reviews ongoing expenditures Develops short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with City of Austin personnel, security and department procedures Researches complex commercial products for possible use

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of budget processes
• Knowledge of current IT systems and data systems technology, security, operations and practices
• Knowledge of management and supervisory principles and practices
• Skills in organizing work effectively and efficiently
• Skill in understanding the organization and operation of the city and departments as necessary
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
• Ability to read and interpret standard accounting and financial reports
• Ability to conduct research and analyze and interpret research findings
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
• Ability to assign and direct the work activities of assigned personnel
• Ability to understand complex program structure, strong analysis and problem solving skills
• Ability to communicate effectively, both orally and in writing

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Supervisor Senior position are: Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* Are you a current Communication and Technology Management (CTM) Department employee?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?
(Open Ended Question)
* Please describe your experience providing customer service to executives, elected officials and others, in a technical environment.
(Open Ended Question)
* Please describe your experience with endpoint management software and services, like Microsoft Intune.
(Open Ended Question)
* Please describe your experience supervising a team of 4 or more information technology professionals.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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