Business Process Consultant

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:
None
Notes to Applicants

The Austin Transportation and Public Works Department is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment.

Working for the City of Austin also provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here .


To watch a video about Austin Transportation and Public Works, click here.

Position Description:
The Transportation and Public Works ( TPW ) Office of Performance Management ( OPM ) is seeking a Business Process Consultant to support a culture of data-informed decision making through performance measurement and data analysis initiatives. The ideal candidate is positive, energetic, inspirational, and a role-model who quickly connects with people, earns trust, ignites curiosity, and delivers value within a short period of time. This candidate will have demonstrated experience and proficiency in communication, facilitation, project management, design, and analysis.

This position is part of the Office of Performance Management, a team of internal consultants that deliver strategy, innovation, and data analytics services for TPW .

Application Details:
A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position. If you are selected as the top candidate, starting salary will be based on overall relevant experience.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Skills Assessment:
This position may require a skills assessment. If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Public Works Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin Public Works Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.

Education Verification:
If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate and/or graduate degrees, will be required.

Criminal Background Check ( CBI ):
This position will require a Criminal Background Investigation ( CBI ).


Office Location Notes:

Office location is subject to change based on department needs and programs.

Pay Range
$33.49 - $42.71
Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.

*Hours may vary depending on departmental needs and initiatives.
Job Close Date 12/12/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E Ben White Blvd. Austin, TX. 78748 Preferred Qualifications

• Experience in performance measurement, data analysis, and comprehensive reporting, including the creation of dashboards, visualizations, and user-defined queries using business intelligence platforms (e.g., MicroStrategy, Tableau, Power BI).
• Experience executing or supporting initiatives involving a diverse range of technical and non-technical stakeholders (i.e., executives, management, staff) to develop data collection methods and reporting solutions.
• Experience designing and facilitating effective meetings and/or workshops involving diverse stakeholders.
• Experience establishing project schedules using project planning software/tools, as well as updating, maintaining, and communicating project status.
• Experience designing and creating modern, attractive, easy-to-understand presentations, reports, and/or other communication tools.
• Experience working with and building trusting relationships across a diverse range of stakeholders (i.e., executives, management, staff).
• Experience with the Microsoft 365 suite, including proficiency in Word, Excel, PowerPoint, and SharePoint.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Consultant position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years’ experience related to the job. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Do you have the ability to travel to more than one work location?

• Yes
• No

* Please describe your experience in performance measurement, data analysis, and comprehensive reporting, including the creation of dashboards, visualizations, and user-defined queries using business intelligence platforms (e.g., MicroStrategy, Power BI).
(Open Ended Question)
* Please describe your experience supporting or managing projects with diverse technical and non-technical stakeholders (e.g., executives, management, staff). Include your experience designing and facilitating meetings or workshops and building trusting relationships across these groups.
(Open Ended Question)
* Which of the following best describes your proficiency using Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint?

• No experience
• Basic: create/edit simple documents, spreadsheets, and emails, edit presentation slides, and save and upload documents
• Intermediate: create/edit a variety of documents, presentation slides, and spreadsheets; reformat document features such as color, font style and size of text, change page size/width, and filter/sort data fields, and create and organize drives and pages
• Advanced: create/edit complex documents, presentations, spreadsheets, and SharePoint sites and pages; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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