Training Specialist Senior

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a technical training environment.
• Experience may substitute for the education up to the maximum of four (4) years.

Licenses or Certifications:

Licensing for specific disciplines may be required.
Notes to Applicants
The Senior Training Specialist role is integral to teaching new hire and other training initiatives for our Austin 311 Contact Center and Utility Contact Center. This role is responsible for facilitating our new hire programs and continuing education classes for the Utility Contact Center and Austin 311 Contact Center, and related projects.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Work Schedule:

• Work hours may include after hours, holidays, and weekends.
• Shifts may change according to departmental needs.
• Employee may be required to work additional hours outside of regular work schedule.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
Pay Range
$32.23 - $40.29

Hours
Monday - Friday
9:00 a.m. - 6:00 p.m.
Job Close Date 12/13/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin, Texas 78723 Preferred Qualifications
Billingual (English & Spanish)
Experience as a full time training instructor and teaching training classes.
Experience designing and creating curriculum
Experience teaching systems such as Oracle CC&B or Motorola CSR , or similar.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Designs and performs needs assessments to analyze and identify short-term and long-term organizational training needs. Surveys various training techniques, materials, and commercial offerings to select the most appropriate process for the delivery of training. Researches commercial training offerings and determines feasibility of use. Develops written training materials, visual aids, and reference materials, including course curriculums. Develops and administers assessments of staff skills for use in developing training strategies and curriculum, and effectiveness of delivery. Delivers targeted, audience-appropriate instructor-led training sessions. Coordinates student and facility schedules for delivery of training, and maintains and prepares appropriate records of participation. Performs preproduction, production, and postproduction work on computer- and video-training materials that use computer and streaming audio-visual technologies for on-demand use. Analyzes laws, codes, and policies, and consults with subject matter experts to design and develop curriculum related to trainees’ needs. Conducts research or surveys to determine the effectiveness of training provided.

Responsibilities- Supervision and/or Leadership Exercised:

Provides leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of instructional systems design methods.
• Knowledge of City practice, policy, and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Ability to facilitate and deliver training.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to lead and train others.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The Training Specialist Senior requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a technical training environment. Experience may substitute for the education up to the maximum of four (4) years. Do you meet the minimum qualifications for this position?

• Yes
• No

* Please describe how you meet the minimum qualifications listed in the previous question. Include details such as degree type, major, graduation date, years of relevant experience, title, and work group.
(Open Ended Question)
* Please describe in detail your experience facilitating formal classroom training for computer applications and soft skill courses. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Please describe in detail your experience designing and creating curriculum. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Please describe in detail your experience teaching systems such as Oracle CC&B or Motorola CSR, or similar. Be sure to include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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