IT Systems Administrator Senior

Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.

Experience may substitute for education up to four (4) years

Licenses or Certifications:

As required based on advanced job role
Notes to Applicants
The IT Systems Administrator Senior in the Public Safety Enterprise Services division will work as a technical expert in system administration of complex systems. The position is responsible for the installation, configuration, and ongoing maintenance of hardware and software solutions. This position will also be responsible for automating provisioning and de-provisioning of user accounts and permissions assignment. Strong communication and collaboration skills will be utilized to work with both technical and non-technical teams across multiple City of Austin departments. The work environment is fast-paced and requires dealing with shifting priorities. This position contributes to the overall technology strategy for multiple City of Austin departments and has a meaningful impact to the services offered to Austin residents.

This position has been designated as a Critical Employee. Critical Employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.
Pay Range
$37.63 - $50.37
Hours
Standard business hours, however, position may require hours outside standard hours and on call is required. Work is remote but you must be able to come to the office as needed.

Candidates must reside in the State of Texas
Job Close Date 11/27/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Rd. Austin, TX 78723 Preferred Qualifications

• Experience in Administration of Microsoft Active Directory.
• Experience in Enterprise Application Management using Microsoft Endpoint Configuration Manager ( SCCM ) or another enterprise level application.
• Experience in Citrix Administration.
• Experience in Microsoft Group Policy.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications

2. Establishes and implements IT policies, governance, standards, and security

3. Makes independent decisions for procurement of technical solutions in their focus area

4. Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA’s specifications and IT standards/governance

5. Assists in planning, designing, procuring and delivering software and hardware purchases.

6. Ensures appropriate product specifications

7. Provides costs analysis

8. Installs new specific software releases and/or upgrades including researching, testing and implementing new technology

9. Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance

10. Communicates and interfaces with members of the IT, vendor and user communities

Responsibilities- Supervision and/or Leadership Exercised:

Provides technical or project leadership, training and guidance to others

May provide leadership on work assignments
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


• Knowledge of infrastructure technologies

• Knowledge of application and/or operating systems

• Skill in mentoring and monitoring daily work activities of others

• Skill in documenting and maintaining complex application and process or configuration information

• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments

• Skill in installing and maintaining applications, operating systems, or equipment

• Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• The ability to view the big picture when involved in a project and make decisions

• The ability to quickly become familiar with emerging technologies.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the IT Systems Administrator Senior position are: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Please describe in detail your experience with administration of Microsoft Active Directory.
(Open Ended Question)
* Describe in detail your experience in Enterprise Application Management using Microsoft Endpoint Configuration Manager (SCCM) or another enterprise level application.
(Open Ended Question)
* Describe in detail your experience with Citrix Administration.
(Open Ended Question)
* Describe in detail your experience using Microsoft Group Policy.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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