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Job Description
Position Summary
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:
Obtains demographics, insurance information and signatures from patients; receives authorization form and obtains authorizations; places ID bracelets on patients' wrists; collects payments and discharges patients.
Job Requirement
Education/Experience:
Equivalent to graduation from high school and one (1) year of experience in admissions in a hospital or medical office setting.
Licensing/Certification Requirements:
None required.
Additional and/or Preferred Position Requirements- Minimum of one (1) year recent experience (within the last 5 years) working in a fast-paced Hospital and/or Primary Care/Urgent Care Clinic - with a Focus on Front Office Skills
- 1-2 years of interactive customer service experience Resolving customer issues
- Recent experience in a high-volume call center.
- Excellent verbal communication and listening skills, including the ability to escalate patient needs when necessary
- Demonstrate interpersonal skills and the ability to show empathy towards customer’s situations
- EHR experience preferred
- Strong Customer Service Skills
- Dependable, detail oriented and self-motivated
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:
Office theories and principles; medical terminology; insurance carriers and reimbursement schedules; basic math; medical and insurance terminology; department and hospital safety practices and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures; age specific patient care practices.
Skill in:
Performing basic mathematical computations; using computers and related software applications; using standard office equipment such as phones, copiers and facsimiles; typing and ten key; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; effective, efficient and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated for long periods of time; vision to read printed materials and a VDT screen; hearing and speech to communicate in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or an eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
Per Diem and Temporary Employees are not eligible to receive benefits.
Closing Date/Time: 11/22/2024 5:00 PM Pacific -
ABOUT THE COMPANY
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University Medical Center of Southern Nevada
Show moreToday, UMC is more than a hospital; it is a comprehensive academic medical center with a rich history of serving the community. UMC now offers the highest level of care in Nevada, providing a wide range of exclusive and specialized health care services to community members and visitors. UMC is home to Nevada's only Level I Trauma Center, only Designated Pediatric Trauma Center, only Burn Care Center and only Center for Transplantation. Children's Hospital of Nevada at UMC serves as the state's only hospital to be recognized and accepted as an associate member of the Children's Hospital Association.
Offering highly skilled physicians, nurses and staff members supported by the latest, cutting-edge technology, UMC and Children's Hospital of Nevada at UMC continue to build upon their shared reputation for providing Nevada’s highest level of care.
EXCELLENT BENEFITS!
A hospital's success is measured by its employees. At UMC, our employees make us the leading healthcare provider in Southern Nevada. To show our appreciation for all their hard work and dedication, UMC offers comprehensive and competitive benefits to all full and part-time employees.
Pension Retirement Plan Fully Paid by UMC!
UMC pays the full contribution (28%) of your base pay each pay period into the Public Employee Retirement System (PERS).No Social Security Tax Withdrawal
UMC employees have a higher net take home pay!Consolidated Annual Leave (Paid Time Off)
27 days of paid time off per year! Full- and part-time employees begin accruing CAL time immediately based on the number of hours worked. CAL time is used for vacation, holidays, sick and personal time off.Extended Illness Bank (EIB)
To be used for employee hospitalization, or illness that results in an absence of more than 16 consecutive work hours.Medical/Dental/Vision/Prescription Coverage
UMC offers two plans for employee and dependent coverage: Clark County Self-Funded or Health Plan of Nevada HMO.Nurse Corps Loan Repayment Program and Public Service Loan Forgiveness eligible employer!
Basic Life Insurance
UMC provides basic life insurance for each employee and dependent.Tax Deferred Compensation Program
Provided by MassMutual, UMC employees may make a pre-tax contribution through payroll deduction to this deferred compensation plan.Employee Assistance Program
Counseling services available for employees and their immediate family members at no cost.Other benefits for eligible full-time and part-time UMC employees:
Sign-On Bonus (select positions)
No State Income Tax
Specialty Pay (selected areas)
Cafeteria Discount
Military Leave
Credit Union (Clark County Credit Union)
On-Site Bank (US Bank)
Direct Deposit and Payroll Deductions
Employee Referral Program (selected positions)
Free Parking (assigned parking spots available for a fee)
Wellness Fair
Recreational Discount Offers
Free Shuttle Bus -